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Photo Forum / General Photo Topics / UK Photography / August 2008

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Early Nikon D80 Purchasers - Help!

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Billy O'Dwyer - 08 Aug 2008 17:52 GMT
Hello all.

I purchased a D80 kit from Jessops in November 2006. The lens recently
started whining and failing to focus when in auto mode. Now, when I bought
it I could swear that there was a sticker on the box that said something
about an extended warranty if I registered my serial numbers on the Nikon
website. Which I dutifully did. But now that I have a problem, I can find no
reference of this offer on the website, and the box has long since
dissapeared into the black-hole that is our garage. The website confirms
that I have registered my items, and that there is a current (from 1 July
2007) offer of this type, but no reference to such an offer when I bought
the camera.

I wonder if anyone out there who also bought a D80 at around that time, and
who was diligent enough to have kept the box, could confirm if there is such
a sticker on it. I am quite prepared to be found wrong! But if there's a
chance my memory isn't playing tricks, then it might save me a costly repair
bill.

Thanks in advance.
Bill.
Poldie - 08 Aug 2008 19:47 GMT
> Hello all.
>
[quoted text clipped - 14 lines]
> chance my memory isn't playing tricks, then it might save me a costly repair
> bill.

Why not just ask for a free repair or replacement under the Sale Of
Goods Act 1979?  Go and ask for the manager, and if he doesn't satisfy
you then get him to phone from head office and see what they say.
Ultimately you might have to contact your local trading standards or
citizens advice bureau for help in taking the problem to a small claims
court.   Some people believe you have a one year guarantee - this is
nonsense, as is similar talk of warranties.  You can buy those if you
feel like it - indeed, many stores shove them in your face whenever you
try and buy anything from them as it's money for nothing - but you have
up to six years protection from manufacturing faults thanks to the Sale
Of Goods Act.  Obviously, the older a product is and the more wear and
tear its experienced, the more likely you're going to get just a repair
rather than a replacement, or perhaps not even a repair, but if the guy
in the shop had told you, when you were buying it, that after around 18
months or so it would stop working - would you still have bought it?

All this assumes you have some sort of proof of purchase, otherwise
you're probably screwed.

Hope this helps.
Trev - 08 Aug 2008 20:05 GMT
>> Hello all.
>>
[quoted text clipped - 35 lines]
>
> Hope this helps.

Not quite Right You have up to 6 years to make a Claim.

Signature

Trev
Nobody is perfect.
But Being a Yorkshire man is as close as you can get.

Woody - 10 Aug 2008 19:38 GMT
>>> Hello all.
>>>
[quoted text clipped - 38 lines]
>
> Not quite Right You have up to 6 years to make a Claim.

The Sale of Goods act actually says something to the effect of how long
it would be reasonable to expect an item to work correctly. If you buy a
washing machine or TV it would not be unreasonable to expect it to work
for at least five years and (certainly for the washer) perhaps nearer
ten.

Whilst there is always room for discussion, I would have thought that it
would be reasonable to expect a camera - and at the time an expensive
one at that - to work correctly for perhaps five years if it has been
looked after (i.e. non-professional use.)

If you fell unsure, ring the Trading Standards department at your local
council. DO NOT use Consumer Direct - the government hotline - as (a)
they are pretty useless and (b) believe it or not they have a strictly
limited (and very short) time to talk to each caller and if you reach
that time you are cut off without warning. Barmy.

Signature

Woody

harrogate three at ntlworld dot com

Mark Dunn - 11 Aug 2008 19:08 GMT
Since I'm still using a 1968 Hasselblad I'd be pretty miffed after 2 years.
My Olympus checked out just inside the 2-year guarantee, but they did
eventually replace it- they insisted on having 4 repair attempts though. But
I got a new model so I was quite pleased.
> >>> Hello all.
> >>>
[quoted text clipped - 55 lines]
> limited (and very short) time to talk to each caller and if you reach
> that time you are cut off without warning. Barmy.
Willy Eckerslyke - 12 Aug 2008 11:23 GMT
> Hello all.
>
> I purchased a D80 kit from Jessops in November 2006. The lens recently
> started whining and failing to focus when in auto mode.

Not answering your question, but which lens?
I'm getting increasingly uncomfortable with the build quality of the
18-70mm (bought with a D70). It had to be repaired after the front of
the lens loosened up and could be wobbled by 4-5mm from side to side,
and now its started doing it again. I thought this was down to the
rather harsh use I give it - regular buffeting from 100mph winds when
pointed out of a 'plane, but someone recently told me their lens had
developed the same fault despite more normal treatment. Their repairer
was scathing about the internal design, claiming there were inherent
weaknesses in the engineering.

(I'll be away for a couple of days from lunchtime, so apologise for  any
delay in following up any replies.)
Billy O'Dwyer - 12 Aug 2008 13:46 GMT
> Not answering your question, but which lens?
> I'm getting increasingly uncomfortable with the build quality of the
[quoted text clipped - 6 lines]
> internal design, claiming there were inherent weaknesses in the
> engineering.

Hi.

Should have stated in the original post, but it is the AFS DX 18-135 kit
lens.

Searching the internet for this problem brings up several discussions that
seem to indicate I'm certainly not alone in having this problem.
http://www.nikonians.org/forums/dcboard.php?az=set_threaded_mode&forum=150&topic
_id=10918&prev_page=show_topic&gid=10918#10923


I let Jessops send it away for inspection, and they have now quoted me
£65.28 for a repair:
"Fit new spare parts, check test and clean, adjust lens to Nikon standard."

How do I go about pointing out the numerous mentions on the above forum (and
others) to this fault, as well as reference to the Sale of Goods Act, as
mentioned by other posters? I find it a bit cheeky that Nikon (who are
providing the repair service for Jessops) are not acknowledging that it is a
known fault, and want to bill me.

Am I facing an embarrasing argument with the store manager at paying-up
time? Or will trading standards back me up with a letter, or whatever?

Thanks again.
Bill.
Willy Eckerslyke - 12 Aug 2008 13:54 GMT
>> Not answering your question, but which lens?
>> I'm getting increasingly uncomfortable with the build quality of the
>> 18-70mm (bought with a D70).

> Should have stated in the original post, but it is the AFS DX 18-135 kit
> lens.

Damn! That's the lens I got with the D80 and which I use alongside the
18-70. I haven't had a problem with it ... yet.

That's what comes of building lenses down to a price, I suppose.
Geoff. Hayward - 12 Aug 2008 14:20 GMT
>> Not answering your question, but which lens?
>> I'm getting increasingly uncomfortable with the build quality of the
[quoted text clipped - 32 lines]
> Thanks again.
> Bill.
Hi Bill,

Sort it out with Nikon before you commit to anything with Jessops.  Log on
to the Nikon support section and send an e-mail outlining your problems and
quoting the various forums that have highlighted the same problem.

I have found Nikon Support fast to respond and helpful.

Regards,

Geoff.
 
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