seems reasonable to me.  Low cost processors can keep prices low by doing
specific and common tasks over and over.  With Qualex, your films is extracted
from the canister, barcoded and spliced into 500' rolls.  These 500' rolls are
processed in cine type film processors, printed and then, using the barcode
stickers, cut apart and then matched up with the prints.  

Jon

Well I can shed some light as I did work for Qualex.

If you sent in C-41 film and ask for push or pull process  they process the
film at the normal processing time and let the auto printers compensate This
is standard procedures as Kodak does not recommend push and Pull process for
C-41 films.

As far as E-6 goes up till I left we pushed & Pulled up to 2 stops.  However
to the fact That Qualex are closing labs at lightning speed (9 more labs)
they may be outlabbing the E-6 to another lab.

Photobossman

As unsettling as their response was, it makes perfect sense.  You require
the services of a custom lab, and Qualex does not offer the level of service
you desire.

Rather than try to convince us all to get mad at them, why don't you just
find yourself an appropriate lab?

What type of film?  If it is C-41 negative film you should be aware that
C-41 print film is incapable of pushing and that the type of equipment that
photofinishers use would not be able to push film (even if it were indeed
pushable) since all the rolls are spliced together before developing.
(There are some C-41 films that are hyped as pushable but are not pushable
in reality.)

I have worked both sides of the counter and know that if you had just asked
(or even read their price list) before sending off your film you would have
realized this.

And you sent a "negative of high value" to Qualex through Target and then
bitch about their service.  Too funny.  Qualex is for amateur pics or
parties and such, not once in a lifetime or mission critical work.  And I
don't know about the store in question but if the tone of your complaint to
this NG was anything like your in person episode in the store I would have
called the police to ask you to leave.  (And I suspect it was a lot
stronger.)

And if you are selling posters made by Qualex to the public at shows or
galleries,  do you tell them where you get your prints and that there might
be some longevity issues 25-35 years down the road?

If you feel you are being treated unfairly talk, calmly!, to the department
manager and then the store's general manager, put it in writing, get their
response in writing (and don't put anything in writing that's the least bit
slanderous or libelous or threatening because they might sue you, just the
facts!)  You might also want to state what your expectations are:  time for
a response, what you feel would be an appropriate response, etc.  I know
that Target also has an area manager and a district manager (not sure of the
exact titles) and that the plant where your work was sent will have a plant
manager, etc.

Now you are addressing your problem in a forum where the Q will not have a
chance to reply, I  use Qualex for Qualex-type pics, and I use Walmart (Love
the digital Frontier!), and a local one hour when I'm in a hurry, BUT, if I
were shooting for exhibit or when it's stuff I am being paid for, I use a
custom lab.  More expensive?  Sure, but how much does it cost to treat an
ulcer?

Funny thing is I think I posted this about 6 months ago...

I have since moved on to getting my film developed elsewhere.

someone in this thread said pushing film was not possible???  what
film do you use?  I have pushed Kodak supra 400 up to 2 stops with
good results (your opinion may vary)

I have since had several rolls developed by qualex, and the quality is
lacking.  I have never seen anyone make really bland dull color prints
from Kodak 400UC, by they have it down to a pat.  they can even do it
lately to Supra 400.

Well have fun all

qualex is shutting down but its not because of your complaints so make sure
you dont get a big head over it.  stupid people is what ruined the company.