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Photo Forum / Digital Photography / Digital Photo / December 2005

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minolta 5400 Intallation Problem

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mrbosspm - 31 Dec 2005 15:28 GMT
Does any one know if Minolta has any web based support? I have a new
5400 scanner that my computers can not detect. The software is
installed correctly and I changed cables, tried to different computers,
but still no luck.
Dave - 31 Dec 2005 16:07 GMT
   I own the 5400 and had trouble as well, when I installed it a few years
ago. There is a definite software problem, and I found their website really
poor at helping. However eventually I got it to work. At one point I updated
the driver, and I think you should search the website for driver updates
first. Before I upgraded the driver, I found that I had to turn the machine
on in a specific sequence as part of the boot, otherwise it would not
initialize. It seemed to work when I would turn the machine on first and
then reboot the computer. I have found others who had a similar problem,
even though Minolta never openly acknowledged that they messed up at the
software level. I was a little puzzled as to why a company would put so
little effort into making their system compatible with the most used
operating system in the world (XP). It speaks to the issue of reputation.

Dave

> Does any one know if Minolta has any web based support? I have a new
> 5400 scanner that my computers can not detect. The software is
> installed correctly and I changed cables, tried to different computers,
> but still no luck.
 
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