Photo Forum / Digital Photography / Digital Photo / July 2005
Olympus' Dirty Little Secret
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Mr. Mozambique - 25 Jul 2005 12:42 GMT Greetings all. I wanted to divulge my site - http://www.olympuscheatedme.com - which describes the latest in a long line of problems with Olympus-brand cameras.
My wife and I received an Olympus C-5060 WZ camera as a wedding gift. It was great for the first couple of months that we had it, but, inevitably, we were doomed with the mode dial defect that joins these and the C-5050 models. I sent it back to Olympus in January and they "fixed" it. Unfortunatly, it didn't work when they shipped it back to me (not even for one photo). So, like a nice guy, I spent the cash to ship it ALL THE WAY FROM AFRICA to the USA for more repairs. After a month's delay, they sent me a letter that says they're holding it for hostage unless I pay $244.65 for "damage" that was never even fixed the first time. And, yes, the camera is still under warranty. There was no damage to the machine, it is a well-documented manufacturer's defect.
Please let me know if you've had similar experiences with Olympus.
Cheers, Jonathan aka Mr. Mozambique
Bob Salomon - 25 Jul 2005 12:58 GMT > Greetings all. I wanted to divulge my site - > http://www.olympuscheatedme.com - which describes the latest in a long [quoted text clipped - 17 lines] > Cheers, > Jonathan aka Mr. Mozambique Why would you send it to the USA rather then to the factory in Japan or to the distributor in your country?
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Canongirly - 25 Jul 2005 13:39 GMT >> Greetings all. I wanted to divulge my site - >> http://www.whogivesashit.com - which describes > > Why would you send it to the USA rather then to the factory in Japan or > to the distributor in your country? Coz he's a fuckwit?
Frank ess - 25 Jul 2005 17:00 GMT >>> Greetings all. I wanted to divulge my site - >>> http://www.whogivesashit.com - which describes > [quoted text clipped - 3 lines] >> > Coz he's a fuckwit? Thank Bog for "Make Rule From Message".
 Signature Frank ess
Isaiah Beard - 31 Jul 2005 06:10 GMT >>>Greetings all. I wanted to divulge my site - >>>http://www.whogivesashit.com - which describes > [quoted text clipped - 3 lines] > > Coz he's a fuckwit? You should probably read the sotry. The camera was purchased in the US as a wedding gift, and the couple was then stationed abroad. Generally, camera manufacturers will only service a camera in the country where it was bought (or at least, meant for sale). Service centers in other countries will assume the camera is grey market, and not touch it.
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Darrell - 25 Jul 2005 13:59 GMT >> Greetings all. I wanted to divulge my site - >> http://www.olympuscheatedme.com - which describes the latest in a long [quoted text clipped - 20 lines] > Why would you send it to the USA rather then to the factory in Japan or > to the distributor in your country? Maybe he bought a "grey market" camera and he had to send it back to the vendor? Or maybe he was clueless bought a grey camera and Olympus USA is charging for out of warranty repairs?
Mr. Mozambique - 25 Jul 2005 15:34 GMT Maybe because I bought the camera in the USA and I'm from the USA and I'm posted abroad working for the government of the USA and Bob Salmon smells like rotten fish.
Ken Tough - 25 Jul 2005 18:31 GMT >So, like a nice guy, I spent the cash to ship it ALL THE WAY FROM >AFRICA to the USA for more repairs. ...
>Maybe because I bought the camera in the USA and I'm from the USA and >I'm posted abroad working for the government of the USA Can't you send it by bag then?
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Stacey - 26 Jul 2005 05:17 GMT > and Bob Salmon > smells like rotten fish. You wonder why you have problems dealing with people? And yes you do sound like a US government employee!
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dave6134@verizon.net - 25 Jul 2005 15:38 GMT There was
>no damage to the machine, it is a well-documented manufacturer's >defect. Nonsense!! You got the camera wet and want it fixed free. Good luck. Do you really think anyone including Olympus is impressed with that fake hit counter on your site?
Mr. Mozambique - 25 Jul 2005 15:50 GMT Don't you have anything else to do besides flame? You guys are losers. The camera was never wet. It was never out of my posession. This mode dial problem is well documented. See this site - http://www.wrotniak.net/photo/c5050/c5060-dial.html
Stan Horwitz - 25 Jul 2005 19:42 GMT > Don't you have anything else to do besides flame? You guys are losers. > The camera was never wet. It was never out of my posession. This > mode dial problem is well documented. See this site - > http://www.wrotniak.net/photo/c5050/c5060-dial.html Good luck. Why don't you send a letter to Olympus CEO and explain the situation? I got wonderful results a few years ago when I complained to the CEO of Kodak. Within a few days of sending a letter to Kodak, they contacted me and couldn't do enough to make me a happy customer. You might get the same result by complaining to the CEO of Olympus.
CrunchyDoodle@gmail.com - 25 Jul 2005 15:54 GMT My experience with Olympus cameras and Olympus factory service has been very good. I bought my first Olympus camera many years ago. This was well before the first digital cameras. It was a 35mm SLR. It took many good pictures and didn't give me any trouble. I handed it down to my son who didn't have a camera when he left military service. I then bought an Olympus compact 35mm camera that also gave many years of good service. I contributed that one to a local church for a charity auction. My next Olympus camera was the E-10 digital SLR. It's still my best camera, though I have have two Canon P&S models that are quite good.
As for Olympus service . . . I sent my E-10 in for a firmware update ( today, virtually all modern digitals can be updated in the field by the user ). They charged $19.95, which included return shipping. Not only did they properly update the firmware, they replaced the sensor and thoroughly cleaned it inside and out, as well as sending along an extra lens cap. This camera was almost two years out of warranty, but they seemed to want my camera to be as perfect as possible.
And then there was the $300 rebate when I originally bought the E-10 along with an Olympus P-400 printer. I got my rebate check and merchandise within three weeks of sending in the application.
So, for me, Olympus is one of the best companies for sales and service. They went the extra mile for me. And when I decide to replace my E-10, I will be looking at Olympus first.
Bye.
irwell - 25 Jul 2005 16:22 GMT >My experience with Olympus cameras and Olympus factory service has been >very good. I bought my first Olympus camera many years ago. This was [quoted text clipped - 24 lines] > >Bye. My second digital camera was an Olympus, took great pictures, never a problem, great company, great service.
Bill Funk - 25 Jul 2005 17:00 GMT >Greetings all. I wanted to divulge my site - >http://www.olympuscheatedme.com - which describes the latest in a long [quoted text clipped - 17 lines] >Cheers, >Jonathan aka Mr. Mozambique It would seem that either Olympus has chosen *YOU* to screw, or you've chosen them. Gee, decisions, decisions... I'll go with you, since Olympus has far more to lose doing this than you do. Simple decision, after all.
 Signature Bill Funk replace "g" with "a" funktionality.blogspot.com
Isaiah Beard - 31 Jul 2005 06:20 GMT > It would seem that either Olympus has chosen *YOU* to screw, or you've > chosen them. > Gee, decisions, decisions... > I'll go with you, since Olympus has far more to lose doing this than > you do. The only reason Olympus would have far more to lose is if there WERE systematic defects, and it looks like quite a few people are having similar problems (most others though, ARE getting their cameras fixed for free without much fuss).
Personally, I'll take a Canon or Nikon body before I consider Olympus, myself. I know a friend who has a C-5060WZ as well, and while it hasn't developed the same problem (at least I don't THINK it has), it HAS developed an issue with its LCD screen that causes it to work unreliably. She's also mentioned it "acting weird" in general from time to time, but nothing specific. Seems to be a flaw in the tilt-pivot design of the screen.
Between that and my experiences with the interface when I tried to take a few shots with it (and ultimately gave up and pulled out my Nikon 7900), I just wasn't impressed.
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Dave R knows who - 25 Jul 2005 22:33 GMT > Greetings all. I wanted to divulge my site - > http://www.olympuscheatedme.com - which describes the latest in Sorry to hear about your troubles. I feel for you, having to do everything through the mail. But I fear this kind of miscommunication can happen with any company.
Stacey - 26 Jul 2005 05:26 GMT > Greetings all. I wanted to divulge my site - > http://www.olympuscheatedme.com - which describes the latest in a long [quoted text clipped - 7 lines] > me (not even for one photo). So, like a nice guy, I spent the cash to > ship it ALL THE WAY FROM AFRICA to the USA for more repairs. What a moron, you were IN THE US when you saw it had a problem so you transport it back to Africa so you can ship it back to the US? BTW they offered to pay $15 of the shipping on the second repair, but you wanted they to give you an "Upgraded model" for your trouble?
> After a > month's delay, they sent me a letter that says they're holding it for > hostage unless I pay $244.65 for "damage" that was never even fixed the > first time. And, yes, the camera is still under warranty. They don't warranty you dropping the camera into a swimming pool while it's turned on.
 Signature Stacey
Paul - 26 Jul 2005 10:13 GMT > Greetings all. I wanted to divulge my site - > http://www.olympuscheatedme.com - which describes the latest in a long [quoted text clipped - 17 lines] > Cheers, > Jonathan aka Mr. Mozambique My history with Olympus cameras: OM10 (second hand) performed faultlessly OM1 performed faultlessly OM2 performed faultlessly OM4 failed at 2 years, faulty electronics XA performed faultlessly C2020 performed faultlessly for 4 years until upgraded to: C8080 performed faultlessly (current camera)
I was a traitor only once, bought a Fuji S602 which was great until stolen
Also owned numerous accessories which all worked perfectly I will not hesitate to recommend Olympus to prospective buyers.
Paul Heslop - 26 Jul 2005 12:10 GMT > > Greetings all. I wanted to divulge my site - > > http://www.olympuscheatedme.com - which describes the latest in a long [quoted text clipped - 31 lines] > Also owned numerous accessories which all worked perfectly > I will not hesitate to recommend Olympus to prospective buyers. I have to say that having had three point and shoot olympus, a 35mm and two digi it went like this. 35mm okay, slightly soft pics as a rule. c-220 zoom paid about half price for this 2mp point and shoot and generally impressed with its simplicity though sometimes disappointing performance with muddy colours etc.
Now we come to my C-725 superzoom. I bought this in a closing down sale, I just had to try it for that 8x zoom and I had also read somewhere that it had manual focus. It has manual just about everything else, but not focus and it really needs it as the pics are 50/50 at best as to whether they'll be in focus. It has just three ISO settings and all but 100 iso are too noisy to be any real use. The incident of red eye with flash is more prominent than with the c-220. when doing macro with flash the lens' length causes a large shadow on the image. There is an obvious vignetting on pics. I have noted on blue skies a mark in the lower right corner which looks like a thumb print. But the single worst point about this cam is the damned chromatic aberration. Here's a detail from a pic I took a couple of days ago, note the lovely grey band on the inner edges of the lad's face, neck, torso etc. This was actually a lovelier shade of violet before I used PSP to remove it but it's so wide it has left him with a grey band instead of a thin edge.
http://groups.msn.com/OtherSides/statuary.msnw?action=ShowPhoto&PhotoID=707
I didn't find enough info on the camera before I bought it but once I knew what to search for I found others complaining of this problem and the fact that the cam doesn't seem to like taking pictures of people, which again is 50/50.
I wish i could afford to just throw the thing away and get a decent cam but for me that's out of the question, but I must say I'm almost scared of taking pics with this cam now as I never know whether I'm wasting my time and possibly losing a once in a lifetime opportunity when a one off shot comes out badly marred.
I also have to say when it is on the ball it is REALLY on the ball, but those are the rare occasions.
 Signature Paul (And I'm, like, "yeah, whatever!") ------------------------------------------------------- Stop and Look http://www.geocities.com/dreamst8me/
Darrell - 26 Jul 2005 13:49 GMT Mr. Mozambique wrote:
>> > There was no damage to the machine, it is a well-documented >> > manufacturer's defect. Hmmm, you bought a camera that in your own words "a well-documented manufacturer's defect" you also claim; "I am a web designer" so why didn't you research before you bought the camera?
Paul Heslop - 26 Jul 2005 15:36 GMT > Mr. Mozambique wrote: > >> > There was no damage to the machine, it is a well-documented [quoted text clipped - 3 lines] > manufacturer's defect" you also claim; "I am a web designer" so why didn't > you research before you bought the camera? sometimes it's not easy to find what you're looking for until you have a definite target. My own experience was I looked on websites for reviews which were all generally favourable. If they mentioned the problems they were given only slight attention. Only after I bought the cam did I have an idea of what wording to use in a search and quickly found others with the same complaints.
 Signature Paul (And I'm, like, "yeah, whatever!") ------------------------------------------------------- Stop and Look http://www.geocities.com/dreamst8me/
Bill Funk - 26 Jul 2005 16:22 GMT >> Mr. Mozambique wrote: >> >> > There was no damage to the machine, it is a well-documented [quoted text clipped - 10 lines] >the cam did I have an idea of what wording to use in a search and >quickly found others with the same complaints. Before I bought my DR/300D, I checked for digital rebel problems' in Google. The one mentioned the most was a problem with Sigma lenses giveing an "Error 99" message every once in a while. others were more ergonomic than anything else. It is possible to check more than just reviews. In Jonathon's case, the main problem he's having is a dispute over water damage, not the dial problem. Somewhere, the camera got wet. I am assuming he packaging doesn't sho water damage, or it would have been noted. That means it got wet either during use, or while at Olympus' shop. We can only imagine which one is more likely.
 Signature Bill Funk replace "g" with "a" funktionality.blogspot.com
Paul Heslop - 26 Jul 2005 17:12 GMT > >> Mr. Mozambique wrote: > >> >> > There was no damage to the machine, it is a well-documented [quoted text clipped - 27 lines] > replace "g" with "a" > funktionality.blogspot.com Oh I agree, I was just saying that it's often easier to find info if you know what you're looking for.
 Signature Paul (And I'm, like, "yeah, whatever!") ------------------------------------------------------- Stop and Look http://www.geocities.com/dreamst8me/
Bill Funk - 27 Jul 2005 02:33 GMT >> Before I bought my DR/300D, I checked for digital rebel problems' in >> Google. The one mentioned the most was a problem with Sigma lenses [quoted text clipped - 15 lines] >Oh I agree, I was just saying that it's often easier to find info if >you know what you're looking for. That's certainly true. It's also easier to find if you know you should be looking for it. Which, sadly, many don't. Thus, they have no hope of finding it.
 Signature Bill Funk replace "g" with "a" funktionality.blogspot.com
Darrell - 27 Jul 2005 05:12 GMT >>> Before I bought my DR/300D, I checked for digital rebel problems' in >>> Google. The one mentioned the most was a problem with Sigma lenses [quoted text clipped - 19 lines] > It's also easier to find if you know you should be looking for it. > Which, sadly, many don't. Thus, they have no hope of finding it. Ah yes, but Mr. M is a self proclaimed Web expert. I would presume people who work on the web are more saavy at finding info. I see it day after day web saavy folks do more research than the average consumer.
Paul Heslop - 27 Jul 2005 08:49 GMT > >>> Before I bought my DR/300D, I checked for digital rebel problems' in > >>> Google. The one mentioned the most was a problem with Sigma lenses [quoted text clipped - 23 lines] > who work on the web are more saavy at finding info. I see it day after day > web saavy folks do more research than the average consumer. true... I found that when I was looking for reports on my problems there seemed to be loads of pages mentioning the same things, then I realised they were actually kind of echoes, they even had the same handful of complaints from the same people. I guess he would say that this made them well documented where i would say it made them less of a problem than I first thought
 Signature Paul (And I'm, like, "yeah, whatever!") ------------------------------------------------------- Stop and Look http://www.geocities.com/dreamst8me/
Paul Heslop - 27 Jul 2005 08:46 GMT > >> Before I bought my DR/300D, I checked for digital rebel problems' in > >> Google. The one mentioned the most was a problem with Sigma lenses [quoted text clipped - 19 lines] > It's also easier to find if you know you should be looking for it. > Which, sadly, many don't. Thus, they have no hope of finding it. or something :O))
 Signature Paul (And I'm, like, "yeah, whatever!") ------------------------------------------------------- Stop and Look http://www.geocities.com/dreamst8me/
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