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Photo Forum / Digital Photography / Digital Photo / July 2005

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Olympus' Dirty Little Secret

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Mr. Mozambique - 25 Jul 2005 12:42 GMT
Greetings all.  I wanted to divulge my site -
http://www.olympuscheatedme.com - which describes the latest in a long
line of problems with Olympus-brand cameras.

My wife and I received an Olympus C-5060 WZ camera as a wedding gift.
It was great for the first couple of months that we had it, but,
inevitably, we were doomed with the mode dial defect that joins these
and the C-5050 models.  I sent it back to Olympus in January and they
"fixed" it.  Unfortunatly, it didn't work when they shipped it back to
me (not even for one photo).  So, like a nice guy, I spent the cash to
ship it ALL THE WAY FROM AFRICA to the USA for more repairs.  After a
month's delay, they sent me a letter that says they're holding it for
hostage unless I pay $244.65 for "damage" that was never even fixed the
first time.  And, yes, the camera is still under warranty.  There was
no damage to the machine, it is a well-documented manufacturer's
defect.

Please let me know if you've had similar experiences with Olympus.

Cheers,
Jonathan aka Mr. Mozambique
Bob Salomon - 25 Jul 2005 12:58 GMT
> Greetings all.  I wanted to divulge my site -
> http://www.olympuscheatedme.com - which describes the latest in a long
[quoted text clipped - 17 lines]
> Cheers,
> Jonathan aka Mr. Mozambique

Why would you send it to the USA rather then to the factory in Japan or
to the distributor in your country?

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To reply no_ HPMarketing Corp.

Canongirly - 25 Jul 2005 13:39 GMT
>> Greetings all.  I wanted to divulge my site -
>> http://www.whogivesashit.com - which describes >
> Why would you send it to the USA rather then to the factory in Japan or
> to the distributor in your country?

Coz he's a fuckwit?
Frank ess - 25 Jul 2005 17:00 GMT
>>> Greetings all.  I wanted to divulge my site -
>>> http://www.whogivesashit.com - which describes >
[quoted text clipped - 3 lines]
>>
> Coz he's a fuckwit?

Thank Bog for "Make Rule From Message".

Signature

Frank ess

Isaiah Beard - 31 Jul 2005 06:10 GMT
>>>Greetings all.  I wanted to divulge my site -
>>>http://www.whogivesashit.com - which describes >
[quoted text clipped - 3 lines]
>
> Coz he's a fuckwit?

You should probably read the sotry.  The camera was purchased in the US
as a wedding gift, and the couple was then stationed abroad.  Generally,
camera manufacturers will only service a camera in the country where it
was bought (or at least, meant for sale).  Service centers in other
countries will assume the camera is grey market, and not touch it.

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Transpose the c's and a's in my e-mail address to reply.

Darrell - 25 Jul 2005 13:59 GMT
>> Greetings all.  I wanted to divulge my site -
>> http://www.olympuscheatedme.com - which describes the latest in a long
[quoted text clipped - 20 lines]
> Why would you send it to the USA rather then to the factory in Japan or
> to the distributor in your country?

Maybe he bought a "grey market" camera and he had to send it back to the
vendor? Or maybe he was clueless bought a grey camera and Olympus USA is
charging for out of warranty repairs?
Mr. Mozambique - 25 Jul 2005 15:34 GMT
Maybe because I bought the camera in the USA and I'm from the USA and
I'm posted abroad working for the government of the USA and Bob Salmon
smells like rotten fish.
Ken Tough - 25 Jul 2005 18:31 GMT
>So, like a nice guy, I spent the cash to ship it ALL THE WAY FROM
>AFRICA to the USA for more repairs.  

...

>Maybe because I bought the camera in the USA and I'm from the USA and
>I'm posted abroad working for the government of the USA

Can't you send it by bag then?

Signature

Ken Tough

Stacey - 26 Jul 2005 05:17 GMT
> and Bob Salmon
> smells like rotten fish.

You wonder why you have problems dealing with people? And yes you do sound
like a US government employee!

Signature


 Stacey

dave6134@verizon.net - 25 Jul 2005 15:38 GMT
There was
>no damage to the machine, it is a well-documented manufacturer's
>defect.

Nonsense!! You got the camera wet and want it fixed free. Good luck.
Do you really think anyone including Olympus is impressed with that
fake hit counter on your site?
Mr. Mozambique - 25 Jul 2005 15:50 GMT
Don't you have anything else to do besides flame?  You guys are losers.
The camera was never wet.  It was never out of my posession.  This
mode dial problem is well documented.  See this site -
http://www.wrotniak.net/photo/c5050/c5060-dial.html
Stan Horwitz - 25 Jul 2005 19:42 GMT
> Don't you have anything else to do besides flame?  You guys are losers.
>  The camera was never wet.  It was never out of my posession.  This
> mode dial problem is well documented.  See this site -
> http://www.wrotniak.net/photo/c5050/c5060-dial.html

Good luck. Why don't you send a letter to Olympus CEO and explain the
situation? I got wonderful results a few years ago when I complained to
the CEO of Kodak. Within a few days of sending a letter to Kodak, they
contacted me and couldn't do enough to make me a happy customer. You
might get the same result by complaining to the CEO of Olympus.
CrunchyDoodle@gmail.com - 25 Jul 2005 15:54 GMT
My experience with Olympus cameras and Olympus factory service has been
very good. I bought my first Olympus camera many years ago. This was
well before the first digital cameras. It was a 35mm SLR. It took many
good pictures and didn't give me any trouble. I handed it down to my
son who didn't have a camera when he left military service. I then
bought an Olympus compact 35mm camera that also gave many years of good
service. I contributed that one to a local church for a charity
auction. My next Olympus camera was the E-10 digital SLR. It's still my
best camera, though I have have two Canon P&S models that are quite
good.

As for Olympus service . . . I sent my E-10 in for a firmware update (
today, virtually all modern digitals can be updated in the field by the
user ). They charged $19.95, which included return shipping. Not only
did they properly update the firmware, they replaced the sensor and
thoroughly cleaned it inside and out, as well as sending along an extra
lens cap. This camera was almost two years out of warranty, but they
seemed to want my camera to be as perfect as possible.

And then there was the $300 rebate when I originally bought the E-10
along with an Olympus P-400 printer. I got my rebate check and
merchandise within three weeks of sending in the application.

So, for me, Olympus is one of the best companies for sales and service.
They went the extra mile for me. And when I decide to replace my E-10,
I will be looking at Olympus first.

Bye.
irwell - 25 Jul 2005 16:22 GMT
>My experience with Olympus cameras and Olympus factory service has been
>very good. I bought my first Olympus camera many years ago. This was
[quoted text clipped - 24 lines]
>
>Bye.

My second digital camera was an Olympus, took great pictures, never a
problem, great company, great service.
Bill Funk - 25 Jul 2005 17:00 GMT
>Greetings all.  I wanted to divulge my site -
>http://www.olympuscheatedme.com - which describes the latest in a long
[quoted text clipped - 17 lines]
>Cheers,
>Jonathan aka Mr. Mozambique

It would seem that either Olympus has chosen *YOU* to screw, or you've
chosen them.
Gee, decisions, decisions...
I'll go with you, since Olympus has far more to lose doing this than
you do.
Simple decision, after all.

Signature

Bill Funk
replace "g" with "a"
funktionality.blogspot.com

Isaiah Beard - 31 Jul 2005 06:20 GMT
> It would seem that either Olympus has chosen *YOU* to screw, or you've
> chosen them.
> Gee, decisions, decisions...
> I'll go with you, since Olympus has far more to lose doing this than
> you do.

The only reason Olympus would have far more to lose is if there WERE
systematic defects, and it looks like quite a few people are having
similar problems (most others though, ARE getting their cameras fixed
for free without much fuss).

Personally, I'll take a Canon or Nikon body before I consider Olympus,
myself.  I know a friend who has a C-5060WZ as well, and while it hasn't
developed the same problem (at least I don't THINK it has), it HAS
developed an issue with its LCD screen that causes it to work
unreliably.  She's also mentioned it "acting weird" in general from time
to time, but nothing specific.  Seems to be a flaw in the tilt-pivot
design of the screen.

Between that and my experiences with the interface when I tried to take
a few shots with it (and ultimately gave up and pulled out my Nikon
7900), I just wasn't impressed.

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Transpose the c's and a's in my e-mail address to reply.

Dave R knows who - 25 Jul 2005 22:33 GMT
> Greetings all.  I wanted to divulge my site -
> http://www.olympuscheatedme.com - which describes the latest in

Sorry to hear about your troubles. I feel for you, having to do everything
through the mail. But I fear this kind of miscommunication can happen with
any company.
Stacey - 26 Jul 2005 05:26 GMT
> Greetings all.  I wanted to divulge my site -
> http://www.olympuscheatedme.com - which describes the latest in a long
[quoted text clipped - 7 lines]
> me (not even for one photo).  So, like a nice guy, I spent the cash to
> ship it ALL THE WAY FROM AFRICA to the USA for more repairs.

What a moron, you were IN THE US when you saw it had a problem so you
transport it back to Africa so you can ship it back to the US? BTW they
offered to pay $15 of the shipping on the second repair, but you wanted
they to give you an "Upgraded model" for your trouble?

> After a
> month's delay, they sent me a letter that says they're holding it for
> hostage unless I pay $244.65 for "damage" that was never even fixed the
> first time.  And, yes, the camera is still under warranty.  

They don't warranty you dropping the camera into a swimming pool while it's
turned on.

Signature


 Stacey

Paul - 26 Jul 2005 10:13 GMT
> Greetings all.  I wanted to divulge my site -
> http://www.olympuscheatedme.com - which describes the latest in a long
[quoted text clipped - 17 lines]
> Cheers,
> Jonathan aka Mr. Mozambique

My history with Olympus cameras:
OM10 (second hand)    performed faultlessly
OM1            performed faultlessly
OM2            performed faultlessly
OM4            failed at 2 years, faulty electronics
XA            performed faultlessly
C2020            performed faultlessly for 4 years until upgraded to:
C8080            performed faultlessly (current camera)

I was a traitor only once, bought a Fuji S602 which was great until stolen

Also owned numerous accessories which all worked perfectly
I will not hesitate to recommend Olympus to prospective buyers.
Paul Heslop - 26 Jul 2005 12:10 GMT
> > Greetings all.  I wanted to divulge my site -
> > http://www.olympuscheatedme.com - which describes the latest in a long
[quoted text clipped - 31 lines]
> Also owned numerous accessories which all worked perfectly
> I will not hesitate to recommend Olympus to prospective buyers.

I have to say that having had three point and shoot olympus, a 35mm
and two digi it went like this. 35mm okay, slightly soft pics as a
rule. c-220 zoom paid about half price for this 2mp point and shoot
and generally impressed with its simplicity though sometimes
disappointing performance with muddy colours etc.

Now we come to my C-725 superzoom. I bought this in a closing down
sale, I just had to try it for that 8x zoom and I had also read
somewhere that it had manual focus. It has manual just about
everything else, but not focus and it really needs it as the pics are
50/50 at best as to whether they'll be in focus. It has just three ISO
settings and all but 100 iso are too noisy to be any real use. The
incident of red eye with flash is more prominent than with the c-220.
when doing macro with flash the lens' length causes a large shadow on
the image. There is an obvious vignetting on pics. I have noted on
blue skies a mark in the lower right corner which looks like a thumb
print. But the single worst point about this cam is the damned
chromatic aberration. Here's a detail from a pic I took a couple of
days ago, note the lovely grey band on the inner edges of the lad's
face, neck, torso etc. This was actually a lovelier shade of violet
before I used PSP to remove it but it's so wide it has left him with a
grey band instead of a thin edge.

http://groups.msn.com/OtherSides/statuary.msnw?action=ShowPhoto&PhotoID=707

I didn't find enough info on the camera before I bought it but once I
knew what to search for I found others complaining of this problem and
the fact that the cam doesn't seem to like taking pictures of people,
which again is 50/50.

I wish i could afford to just throw the thing away and get a decent
cam but for me that's out of the question, but I must say I'm almost
scared of taking pics with this cam now as I never know whether I'm
wasting my time and possibly losing a once in a lifetime opportunity
when a one off shot comes out badly marred.

I also have to say when it is on the ball it is REALLY on the ball,
but those are the rare occasions.
Signature

Paul   (And I'm, like, "yeah, whatever!")
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/

Darrell - 26 Jul 2005 13:49 GMT
Mr. Mozambique wrote:
>> >  There was no damage to the machine, it is a well-documented
>> > manufacturer's defect.

Hmmm, you bought a camera that in your own words "a well-documented
manufacturer's defect" you also claim; "I am a web designer" so why didn't
you research before you bought the camera?
Paul Heslop - 26 Jul 2005 15:36 GMT
> Mr. Mozambique wrote:
> >> >  There was no damage to the machine, it is a well-documented
[quoted text clipped - 3 lines]
> manufacturer's defect" you also claim; "I am a web designer" so why didn't
> you research before you bought the camera?

sometimes it's not easy to find what you're looking for until you have
a definite target. My own experience was I looked on websites for
reviews which were all generally favourable. If they mentioned the
problems they were given only slight attention. Only after I bought
the cam did I have an idea of what wording to use in a search and
quickly found others with the same complaints.

Signature

Paul   (And I'm, like, "yeah, whatever!")
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/

Bill Funk - 26 Jul 2005 16:22 GMT
>> Mr. Mozambique wrote:
>> >> >  There was no damage to the machine, it is a well-documented
[quoted text clipped - 10 lines]
>the cam did I have an idea of what wording to use in a search and
>quickly found others with the same complaints.

Before I bought my DR/300D, I checked for digital rebel problems' in
Google. The one mentioned the most was a problem with Sigma lenses
giveing an "Error 99" message every once in a while. others were more
ergonomic than anything else.
It is possible to check more than just reviews.
In Jonathon's case, the main problem he's having is a dispute over
water damage, not the dial problem. Somewhere, the camera got wet. I
am assuming he packaging doesn't sho water damage, or it would have
been noted. That means it got wet either during use, or while at
Olympus' shop.
We can only imagine which one is more likely.

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Bill Funk
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funktionality.blogspot.com

Paul Heslop - 26 Jul 2005 17:12 GMT
> >> Mr. Mozambique wrote:
> >> >> >  There was no damage to the machine, it is a well-documented
[quoted text clipped - 27 lines]
> replace "g" with "a"
> funktionality.blogspot.com

Oh I agree, I was just saying that it's often easier to find info if
you know what you're looking for.
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Paul   (And I'm, like, "yeah, whatever!")
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/

Bill Funk - 27 Jul 2005 02:33 GMT
>> Before I bought my DR/300D, I checked for digital rebel problems' in
>> Google. The one mentioned the most was a problem with Sigma lenses
[quoted text clipped - 15 lines]
>Oh I agree, I was just saying that it's often easier to find info if
>you know what you're looking for.

That's certainly true.
It's also easier to find if you know you should be looking for it.
Which, sadly, many don't. Thus, they have no hope of finding it.

Signature

Bill Funk
replace "g" with "a"
funktionality.blogspot.com

Darrell - 27 Jul 2005 05:12 GMT
>>> Before I bought my DR/300D, I checked for digital rebel problems' in
>>> Google. The one mentioned the most was a problem with Sigma lenses
[quoted text clipped - 19 lines]
> It's also easier to find if you know you should be looking for it.
> Which, sadly, many don't. Thus, they have no hope of finding it.

Ah yes, but Mr. M is a self proclaimed Web expert. I would presume people
who work on the web are more saavy at finding info. I see it day after day
web saavy folks do more research than the average consumer.
Paul Heslop - 27 Jul 2005 08:49 GMT
> >>> Before I bought my DR/300D, I checked for digital rebel problems' in
> >>> Google. The one mentioned the most was a problem with Sigma lenses
[quoted text clipped - 23 lines]
> who work on the web are more saavy at finding info. I see it day after day
> web saavy folks do more research than the average consumer.

true... I found that when I was looking for reports on my problems
there seemed to be loads of pages mentioning the same things, then I
realised they were actually kind of echoes, they even had the same
handful of complaints from the same people. I guess he would say that
this made them well documented where i would say it made them less of
a problem than I first thought

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Paul   (And I'm, like, "yeah, whatever!")
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/

Paul Heslop - 27 Jul 2005 08:46 GMT
> >> Before I bought my DR/300D, I checked for digital rebel problems' in
> >> Google. The one mentioned the most was a problem with Sigma lenses
[quoted text clipped - 19 lines]
> It's also easier to find if you know you should be looking for it.
> Which, sadly, many don't. Thus, they have no hope of finding it.

or something :O))

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Paul   (And I'm, like, "yeah, whatever!")
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/

 
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