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Photo Forum / Digital Photography / DSLR Cameras / July 2006

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Canon 30D Copy Problem

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Tony Falla - 29 Jun 2006 19:54 GMT
I have recently upgraded from a Canon 300D to a 30D, to download files from
the Compact Flash Card to my PC I have always used a Card reader and used
Windows to copy the files from the card to the hard disk. I have encountered
a problem when I do this with the 30D.

On the 30D I am currently shooting so I get both RAW and Large JPG for each
shot, the only software I currently have  to read the RAW files is Canon's
DPP. After downloading about 100 images (50 RAW + 50 JPG) I use DPP to see
my results. What I am finding is that I usually get about 5 or 6 RAW images
that DPP cannot open, comes up with a message saying the file is corrupt. I
also get 1 or 2 JPG images which open but when they appear on screen are
obviously corrupt. I never had this problem with the 300D.

If I then re-download only the affected images they then appear OK in DPP,
both RAW's and JPG's. My initial thoughts is that it is a Windows problems
but I am not aware of any of the other files I have copied using Windows
being corrupt.

Am I the only one who is lucky enough to have this problem or has anybody
else experienced it?

Tony Falla
G.T. - 29 Jun 2006 20:23 GMT
> I have recently upgraded from a Canon 300D to a 30D, to download files from
> the Compact Flash Card to my PC I have always used a Card reader and used
[quoted text clipped - 16 lines]
> Am I the only one who is lucky enough to have this problem or has anybody
> else experienced it?

Have you reformatted the cards recently?

Greg
Tony Falla - 30 Jun 2006 08:09 GMT
The cards are new but I think they may be the problem. I have been doing a
few experiments to find out what is going on.

If I copy the card twice using Windows then I get different images affected
each time so it is not consistent. I have copied a card to my FlashTrax and
get the same problem if I open the images on the FlashTrax using DPP, this
would point to it not being a windows problem. I will take up your
suggestion and reformat a card and try again I will also try and see what
happens if I use one of my old cards.

Thanks for the suggestion.

Tony

>> I have recently upgraded from a Canon 300D to a 30D, to download files
> from
[quoted text clipped - 29 lines]
>
> Greg
John McWilliams - 30 Jun 2006 20:17 GMT
On 6/30/06 12:09 AM, Tony Falla posted the following:
> The cards are new but I think they may be the problem. I have been doing a
> few experiments to find out what is going on.
[quoted text clipped - 5 lines]
> suggestion and reformat a card and try again I will also try and see what
> happens if I use one of my old cards.

Be sure to format in the camera, not on the computer, to eliminate one
way errors can creep in.

The same thing happened on my 20D one time, but I forgot about it and it
hasn't reoccurred. Removing the battery from the camera for a few
minutes is also a decent prophylactic.

Signature

John McWilliams

- please bottom post so the thread can be continous...

My Names Nobody - 29 Jun 2006 21:30 GMT
>I have recently upgraded from a Canon 300D to a 30D, to download files from
>the Compact Flash Card to my PC I have always used a Card reader and used
[quoted text clipped - 18 lines]
>
> Tony Falla

This really sounds like a computer software/hardware problem rather than
anything to do with your camera.
POHB - 30 Jun 2006 14:03 GMT
>  I have always used a Card reader and used
> Windows to copy the files from the card to the hard disk. I have encountered
[quoted text clipped - 3 lines]
> If I then re-download only the affected images they then appear OK in DPP,
> both RAW's and JPG's.

I'm guessing you are dragging the files in Explorer?
Try using xcopy in a command window with the /V option to verify each
file as it is copied.
Tony Falla - 30 Jun 2006 16:16 GMT
Tried using Xcopy and get exactly the same result, it does say in the
Windows Help and Support that /v is not supported for Windows XP but it
didn't object when I used it. I am now beginning to suspect that Greg is
right and it is some sort of card problem.

Tony

>>  I have always used a Card reader and used
>> Windows to copy the files from the card to the hard disk. I have
[quoted text clipped - 9 lines]
> Try using xcopy in a command window with the /V option to verify each
> file as it is copied.
David Kelson - 30 Jun 2006 16:25 GMT
> I have recently upgraded from a Canon 300D to a 30D, to download files from
> the Compact Flash Card to my PC I have always used a Card reader and used
[quoted text clipped - 18 lines]
>
> Tony Falla
Tony Falla - 30 Jun 2006 18:08 GMT
Thanks for the info glad to know that it isn't only me. Have you reported
this problem to Canon?

Tony

>> I have recently upgraded from a Canon 300D to a 30D, to download files
>> from
[quoted text clipped - 31 lines]
>>
>> Tony Falla
David Kelson - 01 Jul 2006 16:46 GMT
Hi all. WE ARE HAVING THE SAME PROBLEM WITH A MAC, and so are a couple
of other pro Mac users that we work with.  It's the camera. We don't
have the problem with our Canon Mark 2 or 5D. Or for that matter the
20D that we no longer own. Just the 30D exhibits this problem.  I am
guessing that a firmware update is in order. Regards,  David
Tony Falla - 02 Jul 2006 17:33 GMT
Having spent some time looking further into this problem I have come to the conclusion that the problem must lie somewhere within the30D firmware.

My initial reaction was that Windows was not copying the files correctly but if this was the case

1.                    Why would Windows correctly copy the so-called corrupted file when ask to do so?

2.                    If Windows was to blame I would expect to be having the same problem with other files I copy in windows, as far as I am aware I am not.

3.                    Once I have got a full set of non-corrupt files on hard disk I can copy them several times using Windows with no problems at all.

4.                    I have copied my compact flash card directly on to my FlashTrax, when I connect the FlashTrax via a USB port and get DPP to read the FlashTrax hard disk I get the same problem.

I therefore came to the conclusion that if it was not Windows there were 4 other possibilities

1.                    There is a fault in DPP, I soon eliminated this as other imaging software also saw the corrupt JPG files as corrupt. I cannot say about the RAW files as DPP is the only software I currently have that will read 30D RAW files.

2.                    My card reader is faulty but as I get the same problem when using my FlashTrax then this eliminates that possibility.

3.                    There is a problem with the Compact flash Card I am using.

4.                    There is a problem with the way the 30D writes files to the Compact Flash card such that when being read it can be misinterpreted.

Today I have eliminated the second of these, I have been out and taken a series of images and used two different Compact Flash Cards. One is a 1GB SanDisk which was brand new when I first started using the 30D, the other is a Kingston 512MB which I previously used without problem on my 300D. In both cases before taking any pictures I formatted the Compact Flash card in the camera. In both cases having returned home when I download the Compact flash Cards to my hard drive using my card reader I get 4 or 5 files that are shown as corrupt in DPP.

This therefore only leaves one other possibility and that is the way the 30D firmware writes images to the Compact Flash Card.

Tony Falla

>I have recently upgraded from a Canon 300D to a 30D, to download files from
> the Compact Flash Card to my PC I have always used a Card reader and used
[quoted text clipped - 18 lines]
>
> Tony Falla
Tony Falla - 10 Jul 2006 18:04 GMT
Having spent the last week or so experimenting I am a little bit closer to
solving this problem.

I am now convinced that it has nothing to do with the 30D, some images that
I downloaded from a friends 30D exhibit the same problem.

Where I think the problem lies is with the USB ports on my PC. It is
difficult to say exactly what as I never get consistent results but have
found that it happens on both sets of ports on my PC. It only happens on my
PC I can download to my laptop and to a friend's PC using various methods
and have no problems at all.

What is even more curious is that I also borrowed a card reader which runs a
lot slower than mine. (Mine takes about 3 - 4 mins to download a card, this
one takes 9 - 10 mins). If I use the slower card reader on my PC again I do
not have any problems.
My Flashtrax which performs the fastest download (about 1 min) is
inconsistent sometimes no problem others a few corrupt images.

It looks as though I need to do some investigating of USB.

Thanks to everybody who offered advice

Tony Falla
ColinD - 11 Jul 2006 01:10 GMT
> Having spent the last week or so experimenting I am a little bit closer to
> solving this problem.
[quoted text clipped - 20 lines]
>
> Tony Falla

This sounds like a usb problem with your motherboard.  Some m/b's, like
my Asus P4C800-E, have a problem with usb 2, while usb 1.1 works
properly.  The 300D uses usb 1.1, and would not run into trouble, but
the 30D uses usb 2, and will expose any problems with usb 2.

I battled with this problem for some time, trying to get a usb 2
outboard drive set up as a backup for my main drive.  Tried reinstalling
the drivers, but this always resulted in a message saying the
installation could not be completed.  It ran after a fashion, but
backing up my C:\ drive to an outboard usb 2 drive would either crash
out, or report errors in copying files; half the time it wouldn't see my
card reader or my image tank (a Vosonic 40GB unit).

After much perusing the net, and various m/board groups, I came to the
conclusion that the enhanced usb controller on my m/b was faulty, so I
disabled it in bios and installed a PCI 4+1 usb 2 card with a NEC
chipset, reputed to be the best.  From then on, my usb 2 performance has
been flawless.

Colin D.

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Tony Falla - 11 Jul 2006 07:53 GMT
Thanks Colin although I am not too up with the technical side it sounds as
though I have a similar problem. Funnily enough I have ASUS motherboard but
not sure which one.

I am a bit unsure as to why I have not experienced any problems before with
any of the other devices connected to the USB ports, eg Printers / Scanners.
Looks as though I am going to have to start surfing and increase my
knowledge of USB

Tony

> This sounds like a usb problem with your motherboard.  Some m/b's, like
> my Asus P4C800-E, have a problem with usb 2, while usb 1.1 works
[quoted text clipped - 16 lines]
>
> Colin D.
ColinD - 11 Jul 2006 11:10 GMT
> Thanks Colin although I am not too up with the technical side it sounds as
> though I have a similar problem. Funnily enough I have ASUS motherboard but
[quoted text clipped - 6 lines]
>
> Tony

Ah.  Asus boards have a reputation for this problem, at least the ones
that use the Intel ICH5 chipset, a multifunction controller that handles
SATA drives and other devices as well as usb, and is reputed to suffer
from 'latch-up', a condition I haven't got to the bottom of.  It's moot
now, since I fitted the NEC PCI card and all is well.  In fact, when I
first fired the system after fitting the card, MS jumped into life and
found the new card and all the ports, and installed the drivers all
automatically, a huge surprise after all the previous drama. (I run Win
2000 Pro; that version and XP should install devices automatically.  If
you have an earlier OS your setup may be different).

Some printers and scanners are usb 1.1 only as well, so if yours are so,
then usb 2 problems won't affect them.

The NEC cards are cheap, I guess about $10 - $15 in the US.  They have 4
external ports, and 1 internal you can use to run the front port in the
computer.  Any usb 1.1 devices you might have, like your printer etc,
will still run from the computer's own usb ports set up as 1.1.  Usb 2
devices, like the camera and maybe card reader, will run from the NEC
card.  If you need more than 4 usb 2 ports, get a powered 4-port hub and
run that from one of the NEC ports, then you will have 7 available usb 2
ports.  Don't use a non-powered hub, as it limits the available power
from each port.

Colin D.

> > This sounds like a usb problem with your motherboard.  Some m/b's, like
> > my Asus P4C800-E, have a problem with usb 2, while usb 1.1 works
[quoted text clipped - 19 lines]
> > --
> > Posted via a free Usenet account from http://www.teranews.com

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Tony Falla - 12 Jul 2006 08:47 GMT
Thanks for the help Colin, the NEC PCI card doesn't seem to be readily
available in the UK, however I have now solved the problem myself. Not the
most elegant but I did not want to get into too much technical detail.

My suspicion was that the files were being downloaded too quickly and that
somewhere info was lost causing the corruption. I have slowed the connection
down by introducing a USB Hub, and connecting the card reader and the
FlashTrax to the hub. Downloading this way has eliminated the corruption
problems.

If this doesn't turn out to be a long term solution I may come back to you
re the fitting of a PCI card, I am put off by the "I came to the
conclusion that the enhanced usb controller on my m/b was faulty, so I
disabled it in bios"

Thanks for the input

Tony Falla
 
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