 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| PhotoKB HomeDiscussion Groups Digital Photography Digital PhotoDSLR CamerasZLR CamerasPoint & Shoot CamerasFilm Photography 35 mmLarge FormatMedium formatDarkroomFilm and LabsOther EquipmentPhoto Technique Nature PhotographyPeople PhotographyTechnique GeneralGeneral Photo Topics General TopicsAustralian PhotographyUK PhotographyDirectoryPhoto Clubs |
Photo Forum / Digital Photography / DSLR Cameras / January 2006venting- CS2 upgrade frustration
Just have to vent somewhere about the SERIOUSLY irritating fact that the CS2 upgrade BOX simply says "requires previous version to install"... but when one actually goes to install it, it informs you that said previous version must be at least version 5.5. Needless to say, given my topic header, I have 5.0. :-P Only redeeming factor is that I only paid $80 for the upgrade (had a 20% off coupon, plus a couple of gift cards), so if I end up having to re-sell it (since of course the store's not going to take it back now that it's opened) I at least won't lose any money... but still... GRRRRRR. > Just have to vent somewhere about the SERIOUSLY irritating fact that the > CS2 upgrade BOX simply says "requires previous version to install"... but > when one actually goes to install it, it informs you that said previous > version must be at least version 5.5. Needless to say, given my topic > header, I have 5.0. :-P That's annoying. CS upgrades from 5.0 or later, so you could perhaps upgrade to CS and then to CS2 (but of course at greater cost).  SignatureDavid Dyer-Bennet, <mailto:dd-b@dd-b.net>, <http://www.dd-b.net/dd-b/> RKBA: <http://noguns-nomoney.com/> <http://www.dd-b.net/carry/> Pics: <http://dd-b.lighthunters.net/> <http://www.dd-b.net/dd-b/SnapshotAlbum/> Dragaera/Steven Brust: <http://dragaera.info/> I have 5.0. :-P Ok. Reality check here. I *KNOW* I am going to get slammed for this but jesus in your position I would be straight onto Kazaa/bittorrent and downloading version 5.5/6.0. You own 5.0, so you missed out on the upgrade to 5.5. It doesn't sound like you're a software pirate - so I think in these circumstances you 'deserve' to get your CS2 working. My conscience wouldln't have any problem, but thats jaded old me. >I have 5.0. :-P > [quoted text clipped - 7 lines] > >My conscience wouldln't have any problem, but thats jaded old me. That may be his problem. ********************************************************** "A combat photographer should be able to make you see the color of blood in black and white" David Douglas Duncan Speaking on why in Vietnam he worked only in black and white http://www.hrc.utexas.edu/exhibitions/online/ddd/ > That may be his problem. Erm - what may be whose problem? If you're referring to me having a conscience, just fyi, the correct pronoun is her. (Yes, I know, I'm always forgetting to sign my posts. <G>) And yes, conscience would be part of it... not as much, however, as the facts that 1. I don't have Kazaa, BitTorrent, or anything of the like installed 2. I'm on dial-up at home and 3. I prefer not to risk the viruses, spyware, etc. that tend to run rampant in "warez". >> That may be his problem. > [quoted text clipped - 7 lines] > and 3. I prefer not to risk the viruses, spyware, etc. that tend to run > rampant in "warez". Why don't you call Adobe? If it didn't say 5.5 or higher on the outside of the box and they see you came be all your software legally, I'd think they'd do something for you. (The Apple store told me that they even sometimes work out something with Windows users who switch to Apple so that you don't have to buy the full version in the event you do a platform switch...so, I guess anything is possible.) > I have 5.0. :-P > [quoted text clipped - 7 lines] > > My conscience wouldln't have any problem, but thats jaded old me. That's almost exactly what I did with my legal copy of MS Office when it told me to install SP2 first. _____ Slack > Just have to vent somewhere about the SERIOUSLY irritating fact that the >CS2 upgrade BOX simply says "requires previous version to install"... but >when one actually goes to install it, it informs you that said previous >version must be at least version 5.5. Needless to say, given my topic >header, I have 5.0. :-P It needs that to *automatically* install. > Only redeeming factor is that I only paid $80 for the upgrade (had a 20% >off coupon, plus a couple of gift cards), so if I end up having to re-sell >it (since of course the store's not going to take it back now that it's >opened) I at least won't lose any money... > >but still... GRRRRRR. Call Adobe support (free for installation issues) and as long as you have the details (serial number, etc) of the original version 5 that you have they'll talk you through the manual installation. SignatureJohn Bean >> Only redeeming factor is that I only paid $80 for the upgrade (had a 20% >>off coupon, plus a couple of gift cards), so if I end up having to re-sell >>it (since of course the store's not going to take it back now that it's >>opened) I at least won't lose any money... Plan "C" might be to scout around for a super-cheap upgrade that get's you up to V5.5? > Plan "C" might be to scout around for a super-cheap upgrade >that get's > you up to V5.5? Re-reading, I realize I didn't mention that I'd already thought of that. <G> Which it's actually plan "B" at the moment; plan "A" is to borrow a friend's 5.5 IF he can find his CD. > Just have to vent somewhere about the SERIOUSLY irritating fact that the >CS2 upgrade BOX simply says "requires previous version to install"... but >when one actually goes to install it, it informs you that said previous >version must be at least version 5.5. Needless to say, given my topic >header, I have 5.0. :-P If I remember correctly, there was something about having to call Adobe to get the activation code for older versions. Signature<>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<> John P Sheehy <JPS@no.komm> ><<> <>>< <>>< ><<> <>>< ><<> ><<> <>>< > Just have to vent somewhere about the SERIOUSLY irritating fact that the >CS2 upgrade BOX simply says "requires previous version to install"... but [quoted text clipped - 6 lines] >it (since of course the store's not going to take it back now that it's >opened) I at least won't lose any money... Have you contacted Adobe? They say: " Adobe Photoshop CS2 Upgrade To install this upgrade successfully, you will need a licensed version of any version of Adobe Photoshop, on the same platform as this purchase. " http://store.adobe.com/store/products/master.jhtml?id=catPhotoshopUpgrade Here's the number to contact regarding upgrading from 4.0 and earlier. http://graphicssoft.about.com/cs/photoshop/a/upgradetips.htm ********************************************************** "A combat photographer should be able to make you see the color of blood in black and white" David Douglas Duncan Speaking on why in Vietnam he worked only in black and white http://www.hrc.utexas.edu/exhibitions/online/ddd/ > Just have to vent somewhere about the SERIOUSLY irritating fact that the > CS2 upgrade BOX simply says "requires previous version to install"... but [quoted text clipped - 8 lines] > > but still... GRRRRRR. In the US Adobe has a 24/7 call in service. I have had problems with both Photoshop and Acrobat, they walked me trough the upgrade, with Acrobat 5 they didn't have direct upgrades from anything but Acrobat4, I had Acrobat 3, there was a code I could enter to bypass not having the correct disk. Happened when I upgraded between Acrobat 5 and 6 too. Adobe had people on at 5pm Sunday night. When you enter a nonsupported disk, the installation process give a phone number to call. Just call it and 5 minutes later your problem is solved. With Photoshop I had a severe computer problem where I had to install Photoshop on a 3rd computer, Adobe heard my case on the same call in # and allowed it. Tom > In the US Adobe has a 24/7 call in service. I have had problems with > both Photoshop and Acrobat, they walked me trough the upgrade, with [quoted text clipped - 8 lines] > > Tom That's good to hear. I've always found them to be very reasonable. > Just have to vent somewhere about the SERIOUSLY irritating fact that the >CS2 upgrade BOX simply says "requires previous version to install"... but [quoted text clipped - 8 lines] > >but still... GRRRRRR. As others have said, "call Adobe." When I went from AI v3 to v6 via upgrade, the built-in database of allowable S/Ns did not go back that far. In moments, Adobe AI Tech Support had me up and running with only about two command line insertions. Whole thing took less time, than the Activation process with CS/ CS2. With any licensed ver of PS, you can upgrade, without the full path of products. No problem, no muss, no hassles. One phone call does it all. Hunt > As others have said, "call Adobe." Wasn't necessary; I borrowed a friend's 5.5 disc, which is legitimate since I DO legally have 5.0, the install simply didn't recognize it. I prefer not to call help desks if I can possibly avoid it... for the simple reason that I always end up with a stiff neck from being on hold. (I have some minor neck issues from an old judo injury.) There's also the fact that IME, one often has to call back several times before finding the one person who either speaks good enough English to actually comprehend what I'm asking, and/or actually has a clue.... May not be true of Adobe's help desk, but that's my general past experience. Incidentally, while I appreciate people wanting to help, I wasn't particularly asking for advice, just - as my subject line said - venting my irritation at running into an unexpected snag due to Adobe's lack of communication. It should spell out **on the box** that if you have 5.0 or lower, you will need to call Adobe for assistance, and it also ought to give you that information as part of the install program - IOW, it should give a message to the effect of "If you have an earlier version, call Adobe at <fitb 800 #>". I spent 5 years doing customer service and tech support for CompUSA, and that sort of non-communication is inexcusable IMO. > No problem, no muss, no hassles. One phone call does it all. Well... inserting command lines is NOT a hassle-free process for many people - would be for me (aside from the nuisance factor & the literal pain in the neck), but not for others. And I'd be interested in knowing how long it took from the time you dialed that 800 number until the time you actually had a human being on the line. <G> Sarah F. >> As others have said, "call Adobe." > [quoted text clipped - 9 lines] > May not be true of Adobe's help desk, but that's my general past > experience. I've always gotten someone first try and English as a primary language. > Incidentally, while I appreciate people wanting to help, I wasn't > particularly asking for advice, just - as my subject line said - venting > my > irritation at running into an unexpected snag due to Adobe's lack of > communication. Don't you know that is the number one complaint of women with men...women want to vent to someone and men think they want a solution and offer one. Maybe we need an alt.venting newsgroup, that way you'll only get sympathy from other women. <g> > It should spell out **on the box** that if you have 5.0 or lower, you will > need to call Adobe for assistance, and it also ought to give you that > information as part of the install program - IOW, it should give a message > to the effect of "If you have an earlier version, call Adobe at <fitb 800 > #>". I agree. > I spent 5 years doing customer service and tech support for CompUSA, and > that sort of non-communication is inexcusable IMO. Not one of the bastions of superb service IMHO. The only time I've ever gotten action out of CompUSA is when I've been cc'ing the Attorney General...and I HAVE done that with them. >> No problem, no muss, no hassles. One phone call does it all. > [quoted text clipped - 6 lines] > that 800 number until the time you actually had a human being on the line. > <G> I've never had anything but a human on the line at Adobe...but the first one gets info to figure out where to route you. Initial installation issues get thru immediately. Longest wait I've had for a tech person...don't know exactly, but certainly not over 5 minutes and if they know there is a wait, they offer to take your number and call you back...and they DO. But, glad you found a solution that you are happy with... > Sarah F. > I've always gotten someone first try and English as a primary >language. That's good to know for future reference - sounds like they may actually have their tech support based in the U.S.. <G> > Don't you know that is the number one complaint of women with >men...women > want to vent to someone and men think they want a solution and >offer one. Heh. Yeah, that is the classic pattern... although I have to say, my S.O. certainly does his share of venting to me. <G> > Not one of the bastions of superb service IMHO. In general, I agree. And when they DO have good people, like myself & some of the guys I worked with, we end up leaving because the company frustrates the hell out of us with stupid policies... But my point was that, having worked in the industry, I find the lack of clear information inexcusable. > The only time I've ever > gotten action out of CompUSA is when I've been cc'ing the >Attorney > General...and I HAVE done that with them. Just out of curiosity, what was the issue? >Longest wait I've had for a tech person...don't know > exactly, but certainly not over 5 minutes and if they know >there is a > wait, they offer to take your number and call you back...and they >DO. Also very good to know for future reference! > But, glad you found a solution that you are happy with... Thanks. >> Not one of the bastions of superb service IMHO. > [quoted text clipped - 9 lines] > > Just out of curiosity, what was the issue? Rebates...lack of availability of their website w/forms (only their forms could be used)...lack of time due to their website being down from the time I purchased to beyond the deadline to apply...cc'ing the Attorney General on EVERYTHING kept them honest. (Sorry about kurtness, I gave a detailed response and it didn't go thru...testing to see if firewall is right now.) >>>>> Sionnach writes: Sionnach> Just have to vent somewhere about the SERIOUSLY irritating fact that the Sionnach> CS2 upgrade BOX simply says "requires previous version to install"... but Sionnach> when one actually goes to install it, it informs you that said previous Sionnach> version must be at least version 5.5. Needless to say, given my topic Sionnach> header, I have 5.0. :-P I believe you just need to call Adobe Customer service to get a valid key. Sionnach> Only redeeming factor is that I only paid $80 for the upgrade (had a 20% Sionnach> off coupon, plus a couple of gift cards), so if I end up having to re-sell Sionnach> it (since of course the store's not going to take it back now that it's Sionnach> opened) I at least won't lose any money... Sionnach> but still... GRRRRRR. SignatureAndrew Hall (Now reading Usenet in rec.photo.digital.slr-systems...) |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2009 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.