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Photo Forum / Digital Photography / DSLR Cameras / May 2005

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B&H -Amazing Service

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Don F - 27 May 2005 13:32 GMT
 I noticed that I had lost the LCD display cover on my D70 after returning
from a week long graduation/vacation trip to Virginia Tech.  I ordered a
replacement on Wed (26 May) and delivery is scheduled for today (27 May).
The cover is only $9.95.
 I have been a long time customer with B&H and have never been dissatisfied
with their service.  It doesn't seem to matter if the item cost $10 or
$1000, the service is the same.
 Sorry if this seems off topic, but I think good vendors should be
acknowledged for those who might need a reputable buying source.
 B&H has always been my *first* choice.
Don F
Thomas T. Veldhouse - 27 May 2005 15:00 GMT
>  I noticed that I had lost the LCD display cover on my D70 after returning
> from a week long graduation/vacation trip to Virginia Tech.  I ordered a
[quoted text clipped - 7 lines]
>  B&H has always been my *first* choice.
> Don F

I agree!  I love B&H.  I order everything from lenses, to film, to A&I
mailers and even compact flash cards from them.  They simply have
unbeatable prices on new items.  Excellent service and decent UPS
shipping rates.

Signature

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE  34D0 D69D 1EDC D5EC AED1
Spammers please contact me at renegade@veldy.net.

Musty - 27 May 2005 17:23 GMT
"Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in message
news:429727e3$0$40888

> I agree!  I love B&H.  I order everything from lenses, to film, to A&I
> mailers and even compact flash cards from them.  They simply have
> unbeatable prices on new items.  Excellent service and decent UPS
> shipping rates.

I dont agree that they have unbeatable prices, but their shipping is quite
cheap. For me they are #1 too, and I am willing to pay a little extra with
them (compared to other e-tailers). They are however still _much_ cheaper
than buying at my local camera store (for exaxmple, I saved over $300 on a
lens buying from B&H compared to local store).

I never had to deal with them on returns, so maybe someone can comment on
that.

Musty.
Frank ess - 27 May 2005 18:31 GMT
> "Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in message
> news:429727e3$0$40888
[quoted text clipped - 15 lines]
> I never had to deal with them on returns, so maybe someone can
> comment on that.

Get to hit two salient points with this:

I bought a good-bargain Nikon-refurbed CP5700 from B&H. It arrived
quickly and in a "factory-sealed" carton. The LCD monitor was ok for
about ten seconds, then went all wonky, looked as if it had been
pressed with a heavy thumb, or some such. I called first and then
scooted over to my local factory authorized Nikon repair center
(30-mile round trip) who 1) Agreed the thing needed warranty repair;
2) Said they had instructions from Nikon his own self not to do
warranty repair on CP5700s 3) Called me a liar when I said I'd called
first and been told to come on down.

Mr Nikon (three levels) and Mr B&H (two levels) got an earful, you can
count on that. I think B&H was victimized by Nikon.

The Used guy at B&H seemed sincerely sorry, not to say mystified, and
told me to send the product back, insured, and they would refund all.
I did and they did. They stopped selling Nikon refurbed CP5700s, for
as long as I was interested anyway. I bought a new one for about 15%
more than the refurb price, from a local store (time pressure). It is
still cranking out great photos in my granddaughter's hands.

My complaint with B&H was that they should have known to tell Used
purchasers they would have to deal with the Nikon factory for warranty
work, even though the paperwork in the box gave the procedure and
address for a local repair facility.

I don't expect B&H and dealers like them have the resources to check
the function of every refurb item they sell, and wouldn't expect them
to. I _would_ expect Nikon to confirm the functionality of every item
they ship as "refurbished". I'd expect Nikon to include correct,
accurate information regarding warranty service in the box, not tell
locals to deny service to unsuspecting purchasers.

Of course the guy who called me a liar may have been a liar himself.
Any case, Nikon heard about it, B&H heard about it, and now you have
heard about it.

Signature

Frank ess

MarkH - 28 May 2005 06:21 GMT
"Frank ess" <frank@fshe2fs.com> wrote in news:4-idnQsRXOToxArfRVn-
2g@giganews.com:

> The Used guy at B&H seemed sincerely sorry, not to say mystified, and
> told me to send the product back, insured, and they would refund all.
> I did and they did. They stopped selling Nikon refurbed CP5700s.

So B&H, upon finding out what a problem this was, sorted out everything to
your satisfaction and took steps to avoid this problem recurring with other
customers?

Signature

Mark Heyes (New Zealand)
See my pics at www.gigatech.co.nz (last updated 3-May-05)
"There are 10 types of people, those that
understand binary and those that don't"

Frank ess - 28 May 2005 06:22 GMT
> "Frank ess" <frank@fshe2fs.com> wrote in news:4-idnQsRXOToxArfRVn-
> 2g@giganews.com:
[quoted text clipped - 8 lines]
> everything to your satisfaction and took steps to avoid this problem
> recurring with other customers?

Correct.
Ina Bechhoefer - 28 May 2005 20:45 GMT
And, if you are a NAPP member, standard UPS shipping at B&H is free.

Ina

>.  Excellent service and decent UPS
> shipping rates.
DoN. Nichols - 28 May 2005 00:19 GMT
>  I noticed that I had lost the LCD display cover on my D70 after returning
>from a week long graduation/vacation trip to Virginia Tech.  I ordered a
>replacement on Wed (26 May) and delivery is scheduled for today (27 May).
>The cover is only $9.95.

    Might I suggest that you do what I did?  Make a tether
connecting the hole in the lower left-hand corner to the neck-strap
bracket on the left?  (I spent some time doing a careful eye-splice in
each end of the cord, but simple knots would suffice, and be a lot
quicker to accomplish.)

    It has since captured the display cover perhaps a dozen times,
as it gets hooked on my belt buckle or something similar while getting
out of a car.

>  I have been a long time customer with B&H and have never been dissatisfied
>with their service.  It doesn't seem to matter if the item cost $10 or
>$1000, the service is the same.

>  Sorry if this seems off topic, but I think good vendors should be
>acknowledged for those who might need a reputable buying source.
>  B&H has always been my *first* choice.

    I'll accept this as valid for you.  I tend to prefer to deal
with local photo shops (though the waiting time for the replacement
cover was similar last summer).

    If I were to decide to purchase something via mail-order (or
e-mail order), they would be a likely candidate.

    Enjoy,
        DoN.

Signature

Email:   <dnichols@d-and-d.com>   | Voice (all times): (703) 938-4564
    (too) near Washington D.C. | http://www.d-and-d.com/dnichols/DoN.html
          --- Black Holes are where God is dividing by zero ---

Don F - 28 May 2005 11:41 GMT
<snip>
> Might I suggest that you do what I did?  Make a tether
> connecting the hole in the lower left-hand corner to the neck-strap
[quoted text clipped - 8 lines]
> Enjoy,
> DoN.

 Thanks for the tip, Don. I received the replacements (ordered two).  I
will do what you suggested *before* I lose the cover again.
I knew Nikon put that little hole there for a reason.
DonF

Slack - 28 May 2005 03:57 GMT
>   I noticed that I had lost the LCD display cover on my D70 after returning
> from a week long graduation/vacation trip to Virginia Tech.  I ordered a
[quoted text clipped - 7 lines]
>   B&H has always been my *first* choice.
> Don F

I just placed my 1st order with them last Sat. The shipment was in route
Monday via 3 day delivery. My order was in my hands on Thursday, which
was perfect because now I have a setup for polarizer this weekend :-)

B & H's on-line ordering was very easy to use and they're fast. I'll
definitely be using them again.
--
Slack
 
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