Years ago, I had problems with Kodak's "pearl" finish VC paper.  The paper
base tended to yellow just barely noticeably.  The funny thing was that the
"effect" actually worked for the print series I was doing.  But... Being a
purist, I didn't like an effect I hadn't intended, so I called their
customer support line.  They were quite honest and helpful, telling me that
they'd had problems with that paper, and had in fact discontinued it.  They
offered me a free replacement with any other product I wished.

I'd bought a 100 sheet pack, and I asked for another fiber-based product.
One week later, I received not one, not two, not three, but *four* 100 sheet
packs of the replacment I'd requested.  So I guess the moral of the story is
that if you get something defective, call them.  At least as of a few years
ago, they'll stand by their stuff.  But better hurry, while they still
manufacture film and paper, heh.

-- Theo Benson, MA
Grizzly Glen Photography
www.chameleon.net/ursus