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Photo Forum / Film Photography / 35 mm / November 2004

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local vs. internet store

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drs@canby.com - 26 Nov 2004 23:57 GMT
I'm almost ready to spend several thousand dollars on camera gear.
Given the fact that many local photography stores can't come within
15-20 percent of the prices available at reputable online stores, what
do I get for the extra bucks if I stick with the local dealer? Can, or
will, the local store resolve problems any differently than the
reputable online store? Doesn't almost everything have to go back to
the manufacturer these days? I'm sure many local stores have folks
come in to look at cameras and then never see them again because they
bought online. I feel uneasy when I do the same but I can't see paying
$300-500 bucks more just to be able to talk to the same person twice.
Am I missing something?
Mark? - 27 Nov 2004 01:17 GMT
> I'm almost ready to spend several thousand dollars on camera gear.
> Given the fact that many local photography stores can't come within
[quoted text clipped - 7 lines]
> $300-500 bucks more just to be able to talk to the same person twice.
> Am I missing something?

I think an acceptable move for you would be to pose this very question--as
you've worded it here--to your local shop.  This will do two things:  First,
it will allow them the chance to clearly spell out what they offer you (if
anything), and second, it will give THEM the realistic picture they likely
need to recognize regarding why they should consider making price
concessions.

Finally, it will let them see you as a conscientious customer who has
understandably limited tolerance of pricing gaps.

If, after doing this, you decide not to purchase locally, they will know
why, and should have no ill feelings toward you--rather just a wake-up call
to reality.  Or...they may come down enough for you to opt for a local
purchase...even if it's not exactly the same.
drs@canby.com - 27 Nov 2004 02:53 GMT
On Fri, 26 Nov 2004 17:17:46 -0800, "Mark²" <mjmorgan(lowest even
number here)@cox..net> wrote:

>>I think an acceptable move for you would be to pose this very question--as
>you've worded it here--to your local shop.  This will do two things:  First,
[quoted text clipped - 10 lines]
>to reality.  Or...they may come down enough for you to opt for a local
>purchase...even if it's not exactly the same.

That's good advice. I'll simply ask them directly.

There's one small, family-owned store here that I really like. They
always seem delighted to see people come into the store. But they only
carry Leica and Nikon and I've decided to go Canon.
Mark? - 27 Nov 2004 03:42 GMT
> >>I think an acceptable move for you would be to pose this very question--as
> >you've worded it here--to your local shop.  This will do two things:  First,
[quoted text clipped - 16 lines]
> always seem delighted to see people come into the store. But they only
> carry Leica and Nikon and I've decided to go Canon.

There are some cases where it really is worth buying locally.
I just bought the huge Epson 4000 printer...locally, and in person.
The relatively-unknown shop spent time with me and were unbelievably helpful
regarding complex issues of media and color-matching.  They even invited me
to make an appointment (free) with their resident guru to spend "perhaps an
hour or maybe two" so that he can help me along.  This is the kind of
business I would very much like to support.  They have been simply wonderful
to deal with.

Sadly, a great many local shops are run by cheap clerks who either don't
know much, or don't care.  I have no problem side-stepping these
establishments for on-line merchants.  But for those like the place I bought
my printer from, there is a price I wouldn't mind paying.  The funny thing
is...they charged the exact same price as on-line merchants!!  For anyone
considering professional level printing needs (especially Epson printers,
epson inks, media), I HIGHLY recommend www.digitalartsupplies.com .  They
are in San Diego, and are absolutely wonderful to deal with...from the front
desk to the guys in their small warehouse.  Friendly, helpful, and OFFER to
help without even being asked.  Very refreshing.

-Mark
Tony - 27 Nov 2004 06:59 GMT
If they really are local there might be some slight advantage. If they are
Ritz or some other chain - forgeddaboudit, buy from Adorama - better prices,
better service, and they won't try to sell you crap house brands.

Signature

http://www.chapelhillnoir.com
home of The Camera-ist's Manifesto
The Improved Links Pages are at
http://www.chapelhillnoir.com/links/mlinks00.html
A sample chapter from  "Haight-Ashbury" is at
http://www.chapelhillnoir.com/writ/hait/hatitl.html

> I'm almost ready to spend several thousand dollars on camera gear.
> Given the fact that many local photography stores can't come within
[quoted text clipped - 7 lines]
> $300-500 bucks more just to be able to talk to the same person twice.
> Am I missing something?
Siddhartha Jain - 27 Nov 2004 09:21 GMT
> I'm almost ready to spend several thousand dollars on camera gear.
> Given the fact that many local photography stores can't come within
[quoted text clipped - 7 lines]
> $300-500 bucks more just to be able to talk to the same person twice.
> Am I missing something?

There are three kinds of online stores:
* Cheap, helpful and very reliable - B&H, Adorama, KEH. They sell you
what they show you and don't try to shove accessories on you. Prices
are low and service is very reliable.

* Cheaper and reliable service but not helpful - Beachcamera. My cousin
went to the store and they refused to open the box and show the
contents because the shop was crowded with people. The sales guy said
you can pay and take the box. The 300D was $80 cheaper than B&H with
free shipping. Seeing Beachcamera's reputation, we bought the camera
and the box had everything with proper US warranty.

* Cheapest and very UNreliable service - USAPhotonation and lots of
others. Claim to sell the 300D at $450!! As for the service, place the
order to experience it ;)

But local store is physically there. You can compare cameras and in
case of digital cameras, you can take photos and seen the difference.
And for this service, you might be inclined to give business to the
local guy if the difference in price isn't too big.

- Siddhartha
Skip M - 27 Nov 2004 15:39 GMT
> I'm almost ready to spend several thousand dollars on camera gear.
> Given the fact that many local photography stores can't come within
[quoted text clipped - 7 lines]
> $300-500 bucks more just to be able to talk to the same person twice.
> Am I missing something?

The reason I deal primarily with a local store, besides the fact that the
one I deal with comes much closer to B&H's price, is that I get to handle
the item in question, compare other similar items, discuss relative merits,
and if there's a problem, have someone I can talk to directly to help solve
the problem and get the problem solved on the spot.  If you build up a
relationship with a local store, often you'll find that they'll do some
price matching to keep your business.
I buy from Calumet (formerly North County Camera) in San Diego, they match
B&H's pricing, or at least come very close.  They do keep the same pricing
in store that they have online.
I had a problem upgrading my 20D, took it in and they upgraded it for me.
My wife's cousin bought an Oly E-10, when they were first introduced, that
had a couple of hot/dead pixels.  He took it back to them, they exchanged it
on the spot, instead of him having to send it to an online merchant,
correspond with them about the problem and wait for its replacement to be
shipped.  Since both of us, and my wife, depend on our cameras for at least
some of our income, any amount of time that the cameras are out of service
is critical.
I feel it is worth a reasonable premium to get all of this, but, of course,
only you can decide that for yourself.

Signature

Skip Middleton
http://www.shadowcatcherimagery.com

Bob Kirkpatrick - 29 Nov 2004 16:59 GMT
> I'm almost ready to spend several thousand dollars on camera gear.
> Given the fact that many local photography stores can't come within
[quoted text clipped - 7 lines]
> $300-500 bucks more just to be able to talk to the same person twice.
> Am I missing something?

  I generally only buy online when the local pro shop doesn't have
the item
in stock, which is not that often.  Being able to handle items, be it
lenses,
bodies, lighting, or bags prevents a lot of purchasing mistakes.  
 Rather than talking to the same person twice, it's more like talking
to
the same four people dozens of times.  People who can tell you their
experiences with various monolights in their own studios.  You may not
know
the name for the little shutter release cover for the back of your F4
but
they do and even know what drawer it's in.  
 The point is, that 10% (my local shop ranges from +10% to -2%
compared to B&H)
pays for the time the sales people take to show you how to assemble a
softbox without damaging any of the struts and to tell you whether a
500W bulb is safe
in a Westcott Box-2.
 If you use their sales samples (which they eventually have to eat or
sell at
a discount) and profit from their advice, when it comes time to pay
you have
to decide who you are.
William Graham - 29 Nov 2004 21:38 GMT
>> I'm almost ready to spend several thousand dollars on camera gear.
>> Given the fact that many local photography stores can't come within
[quoted text clipped - 32 lines]
> you have
> to decide who you are.

My local shop will frequently lower their price to meet/partly meet the
larger New York stores, especially on the big-ticket items, like lenses and
camera bodies. It always pays to ask.....Since I live in a no-sales tax
state, I usually end up buying local if they have the item I am interested
in, in stock.......They also carry, and will trade with, used items, so I
can actually get to handle the stuff before I buy, which is a big advantage,
especially if you do not know exactly what your are buying beforehand. I can
also trade up with them, and turn in an item I hardly ever use for something
more useful to me......And the last, but not least advantage, is that the
owner is quite knowledgeable, and can often give me very good advice.
 
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