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Photo Forum / Film Photography / 35 mm / November 2006

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Gray Market Cameras And US Law

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jeremy - 16 Nov 2006 14:52 GMT
Article from June 1988
http://findarticles.com/p/articles/mi_m3092/is_n13_v27/ai_6449250
Discounters win one; court OKs gray market - parallel importing of goods at
lower prices
Discounters Win One; Court OKs Gray Market

WASHINGTON -- In a major victory for the nation's discount retailers, a
sharply divided U.S. Supreme Court upheld controversial Customs Service
regulations allowing the "parallel importing" of billions of dollars in
bargain-price "gray market" merchandise.

Siding with attorneys for K mart and New York City camera discounter 47th
Street Photo, the high court ruled 5-to-4 that Congress intended the 1930
Tariff Act to protect only American businesses--not multinational firms that
make goods abroad and then attempt to monopolize U.S. distribution of those
products in this country.

The immediate impact of the ruling will be to lift the cloud of doubt over
the legality of parallel imports stemming from a 1986 federal appeals court
decision that struck down those gray market Customs Service rules. As a
result, the demand for gray market watches, cameras, fragrances and other
heavily parallel imported products is expected to rise as word of the
Supreme Court's action spreads through the U.S. retail community.

More importantly, though, the decision upholding the legality of parallel
imports assures the nation's discount chains of an uninterrupted stream of
popular, brand name imports--even if the foreign manufacturer's U.S.-based
marketing subsidiary refuses to sell directly to off-price retailers.

Advertisement

At issue in the case: long-standing Customs Service regulations under which
Section 526 of the U.S. Tariff Act has been interpreted to permit parallel
imports of genuine U.S. trademarked goods without vendor consent.

In general, that section of the law authorizes U.S. trademark holders to
petition the agency to exclude imports of identically trademarked goods by
unauthorized sources.

For the past 50 years, however, the Customs Service rules implementing that
law have contained an exception denying foreign manufacturers and their
corporate relatives in the U.S. the right to exclude imports by unauthorized
parties.

After failing to convince Congress to enact, "corrective" legislation, the
Coalition to Preserve the Integrity of American Trademarks--an organization
of multinational vendors--filed suit challenging the Customs Service's
interpretation in federal court.

Earlier this year the Supreme Court issued a preliminary jurisdictional
ruling in the case, holding that the U.S. Court of International Trade is
not the only federal court empowered to hear cases involving tariff
disputes. That ruling was considered a setback for discounters since the CIT
had ruled consistently in favor of parallel importers.

Significantly, though, the high court called on attorneys for both sides to
re-argue "the merits" of the case, and the final decision, handed down
earlier this month, is a result of that showdown.

In the majority opinion written by freshman Justice Anthony Kennedy, the
court held that the language of the 58-year-old Tariff Act is sufficiently
ambiguous to permit the Customs Service's pro-gray market interpretation.

In a concurring opinion, Justice William Brennan agreed that Congress never
intended for the 1930 Tariff Act to protect foreign producers or the "shell"
corporations that they form in the U.S. to hold their trademarks.

"The most blatant hint that Congress did not intend to extend [the law's]
protection to affiliates of foreign manufacturers is the provision's
protectionist, almost jingoist, flavor," Brennan wrote. "Its structure
bespeaks an intent, characteristic of the times, to protect only domestic
interests."

The limitations imposed by Congress to prevent non-U.S. firms from taking
advantage of the Tariff Act's provisions would serve no purpose, he said,
"if a foreign manufacturer might bypass them by the simple device of
incorporating a shell domestic subsidiary and transferring to it a single
asset--the U.S. trademark.

"If a foreign manufacturer could insulate itself so easily from the
competition of parallel imports, much of [the law's] limiting language would
be pointless," he maintained.

Brennan also argued that the decision to uphold Customs' policy toward
parallel imports is "further buttressed by the deference owed to an agency
interpretation that represents a longstanding agency position." As a result
of Customs' rules on gray market imports "a multibillion dollar industry has
emerged around the parallel importation of foreign-manufactured merchandise
bearing U.S. trademarks."

Significantly, however, the high court further ruled that not all gray
market imports may be protected by the agency's regulations. A U.S. firm
which authorizes or otherwise licenses an unrelated foreign firm to produce
its U.S. trademarked goods abroad may, indeed, seek the Customs Service
protection.

Additionally, the Supreme Court held that domestic firms which purchase the
right to distribute imported goods from an unrelated foreign manufacturer
may also secure government assistance to exclude unauthorized parallel
imports.
jeremy - 16 Nov 2006 14:54 GMT
> Article from June 1988
> http://findarticles.com/p/articles/mi_m3092/is_n13_v27/ai_6449250
> Discounters win one; court OKs gray market - parallel importing of goods
> at lower prices
> Discounters Win One; Court OKs Gray Market

Here is a link specific to the Mamya situation:

http://www.supnik.com/parallel.htm
jeremy - 16 Nov 2006 15:06 GMT
This article is somewhat technical, but it does offer a more comprehensive
discussion of the issues affecting gray market imports, which are often
overlooked:

http://foxweb.marist.edu/users/prema.nakra/graymarketing.html

GRAY MARKETING: A STRATEGIC THREAT OR A TACTICAL MARKETING PROBLEM?

ABSTRACT

The issue of Gray Marketing is often viewed by the multinational corporation
as a tactical problem. The corporation whose products are subject to gray
market activities may ignore the problem, encourage the activity in over to
meet short term sales goats, or try and find a legal remedy. Quite
frequently, the issue needs a strategic response since it can have a
damaging effect of the corporate image, as-week-as the relationship between
its distributor; and customers. This paper focuses on the causes and effects
of gray marketing recommending several strategic alternatives.

INTRODUCTION

If you live in Europe, you would be interested in leaming more about
Wolfgang Trenz. Approximately 112 miles north of Munich, Germany is a place
called Weiherhammer, where Wolfgang Trenz has a deal for you. Trenz's
American Motors Trenz GmbH sells Grand Cherokee limited for about $46,342,
or 1790 less than the official price of the car in Germany. Stocking almost
exclusively Jeeps and Voyager minivans, Trenz sold 1,000 new cars and 200
old cars in 1994 (Murk 1995). How can Trenz undercut the other dealers?
Tranz is a 'Gray Marketer,. but you might want to call him "carbitrager" or
a "parallel Importer."

Tranz uses communication technology to tap into the network of Chrysler
dealers in Ontario, Quebec and Nova Scotia or any where else where he can
find the cheapest price He pays retail but knows that he can sell it for
more. Once the product is in his possession, Trenz spends $10,000 per
vehicle to install new lights, to adjust the electrical system and change
the tires to meet German vehicle specifications. He then overrides a
computer chip that limits the North American Cherokee's top speed to 112
miles an hour. Finally, Trenz sets aside $1,100 per vehicle to cover
warranty costs. After paying transportation, duty and sales tax, and the
adaptation and warranty costs, each Cherokee sold by Tram provides him with
a profit of $3,370 (Murk, 1995). Trenz is not the only 'Gray marketer' in
the world, and automobile industry is not the only industry where gray
markets are developing so rapidly. .

UNDERSTANDING GRAY MARKETING

In the international context, gray marketing or "parallel importation'
refers to the legal importation of genuine goods into a country by
intermediaries other than the authorized distributors. Gray marketers are
typically the brokers who buy goods around the world from manufacturers or
authorized dealers in countries where prices, taxes and the trade margins
are low and sell them in countries where prices and markups are higher. Gray
market goods typically sell for 25 to 40 percent less than Imports handled
through authorized distribution channels. Parallel importation does not
Involve the selling of counterfeit products. The question of the legitimacy
does not involve the legality of the products, but the legality of the means
by which the product Is distributed. When goods intended for marketing in
one country are diverted into an unauthorized distribution network which
then imports the goods into another country, gray markets develop.

INDUSTRIES AFFECTED

The diversity of products sold in the gray markets is quite broad. The
products notably affected by this method of operation may be as expensive to
the consumer as automobiles or as inexpensive as chewing gum. The IM
includes many premium priced goods such as autos, tire and construction
equipment, watches, cameras, furs, jewels, liquor, prescription drugs, baby
food, upscale clothing and perfumes. Also affected by the gray market
activities are highly technical products such as disc drives, computers,
computer chips. Many well-known companies such as IBM personal computers,
Seiko Watches, Nikon, Minolta and Olympus cameras, Duracell batteries,
Mercedes-Benz and BMW, even Opium, the world's best selling perfume, find
their products sold in gray markets. (Duhan, Sheffet 1988).

The size of gray markets has grown steadily and substantially, from 2
percent of imports in 1979 to 20 perm in 1981. In 1986, the total value of
products distributed in the United States through gray market channels
exceeded $10 billion (Daeger, Dunkin 1988). Industry sources indicate that
about 1090 of IBM's PC sales and 20% of Sharp Electronic copiers are
accounted for by unauthorized channels.

The phenomenon is not restricted to Europe and the United States. Japan, for
example, is witnessing gray markets because of the high value of a yen and
the subsidization of cheaper exports through high taxes(Koeppel 1989). Asian
countries in general, and Kong Hong in particular are favorite targets for
gray marketing because wholesale prices there are usually much lower than
elsewhere. Gray marketing activities are also flourishing in Western Europe,
Russia, Poland, the Czech Republic, South Africa, Turkey, Zaire and
Kazastan.

REASONS FOR DEVELOPMENT OF GRAY MARKETS

Price discrimination - To maintain the image of quality and exclusivity,
strategies of some products included high profit margins at each level of
distribution, different prices among markets, and limited quantities, as
well as distribution restricted to upscale retailers. All these factors
create opportunities for gray marketers(Ono 1993). Eastman Kodak prices its
film higher in Japan than in other parts of Asia. Enterprising merchants buy
Kodak film in South Korea for a discount and resell it in Japan at 25
percent less than the authorized Japanese Kodak dealers. (Wall Street
Journal, 1994).

Exchange rate fluctuation - Variations in the value of currencies between
countries frequently leads to conditions that make parallel imports
profitable. Europe's gray market for cars is flourishing especially because
of the currency swings producing price gaps of up to 50 percent on
individual models from one country to another (Woodruff, 1995).

Product shortages - Gray markets also emerge due to the inability of a firm
to synchronize demand and supply in various country markets. In the event of
product shortages, the buyers, especially the Original Equipment
Manufacturers (OEM) turn to gray marketers. In 1988 many computer
manufacturers had to turn to gray marketers to secure their supply of DRAM's
or else watch their production lines grind to a halt (Cavusgil / Sikora
1988).

Channel member integrity - In almost all of the cases involving gray
marketing, someone in the authorized channel commits a diversion, thus
violating the agreements signed. If the distributor's margin is
disproportionately large relative to the marketing tasks it performs, they
are likely to be the cause of parallel importation.

Trade Barriers - Restrictions brought about by import quotas and high
tariffs provide an attractive opportunity for gray marketing. India has a
three-tier duty structure on computer parts ranging from 50 to 80 percent on
imports. As a result, estimates are that as much as 35 percent of India's
domestic computer hardware sales are accounted for by the gray markets
(Reuter 1994).

STRATEGIC IMPLICATIONS OF GRAY MARKETING

 a.. Gray market goods can severely distort local country marketing plans,
erode long term brand images and eat up costly promotion dollars. Unexpected
expansion of gray market imports disrupts forecasting accuracy, pricing
strategies, merchandising plans, positioning statement, and other marketing
efforts.
 b.. Gray marketing can obviously damage authorized dealers by siphoning
off sales. The authorized distribution network provides back up, spare
parts, repairs, and promotional support that are not provided to customers
who buy through gray markets. Thus, the gray market grows under the umbrella
of services provided by the regular charnels (international Executive 1991).
Some of the unhappy channel members may drop the product and seek out other
manufacturers who have not been adversely affected by gray marketers. Others
may pursue the "If you can't beat'em, join'em' approach and become gray
marketers themselves.
 c.. Parallel imports can deceive consumers by not meeting U.S. standards
or their normal expectations of after-sale-service. Consumers who
unknowingly buy unauthorized imports have no assurance of quality of the
item they buy, of warranty support, and of authorized service or replacement
parts. When the product fails, the consumers blame the owners of the trade
mark and the quality image of the product is sullied. (Engardio et. al.
1988). This could lead to legal liabilities it an accident occurs due to the
equipment or product manufactured by a particular company which finds its
way into these markets through parallel importation.
REACTIVE STRATEGIC ALTERNATIVES

Hedging - Creative marketers and strategic global players sometimes price
their products in a foreign currency which they believe is more stable than
their home currency to hedge against exchange rate fluctuations which lead
to gray market opportunities. Thus sales contracts can be made in the dollar
or Swiss franc even though the parties are neither American nor Swiss
(Weigand 1991).

Price cutting and Price incentives - Some companies have introduced price
incentives to consumers. Hasselblad, the Swedish Camera Manufacturer, offers
rebates to purchasers of legalized imported serial numbered camera bodies,
lenses and roll filled magazines.

Termination of violators - The manufacturer could stop selling to
distributors who resell the products to unauthorized resellers. It might be
difficult to implement this strategy since products are likely to be
manufactured and distributed in so many countries around the world.

Promotion of gray market product limitations - Marketers may advertise the
warnings to consumers against buying the gray market products on the grounds
that these products may be obsolete, worn out models or models designed for
different countries or regions, and that the consumers might have problems
with their warranties. Minolta ran advertisements to inform consumers that
gray market cameras had an inferior warranty.

Collaboration and Buy-Backs - Some of the gray marketers can be added to the
authorized dealer network if mutually acceptable terms can be reached,
thereby increasing control of the channels of distribution (Weigand 1991,
Cavusgil/ Sikora 1988). Another solution is to buy up the merchandise bought
in by gray marketers to protect the authorized dealers. Though this gesture
would send strong signals that the manufacturer is committed to protecting
the interests of the authorized dealers, this approach could be expensive if
it encourages dealers to bring in even more merchandise.

Legal Recourse - Marketers need to take an active role in getting the new
laws enacted. The concern for public health and safety prompted Congress to
pass the Prescription Drug Marketing Act to stop what the industry calls
"the diversion market.' The new law provides that' . . . no drug.. which is
manufactured in a State and exported may be imported into the United States
unless the drug is imported by the person who manufactured the drug."

PROACTIVE STRATEGIC ALTERNATIVES

Product Differentiation - Developing different versions of a product to suit
different local tastes, national health and safety rules, packaging
requirements, technical standards, income levels for different markets would
curb the gray market activities to a great extent. Minolta Camera Company,
for example, markets an identical camera in the United States and Japan but
it gives it different names and warranties. (Armstrong et. Al. 1988) Posche
makes its cars for the US market more powerful and better equipped in order
to reflect the higher price. Like other strategies, however, the use of
multiple brands affects the economies of scale and increases the production,
inventory and marketing costs. These costs need to be weighed against the
opportunity costs of gray market activities.

Strategic pricing - Gray marketing of a product within a market often takes
place because of the channel structure and margins. A manufacturer who wants
to eliminate the potentially profitable gray marketing activity should
reevaluate is pricing and discount structure. The most effective way to
eliminate the gray markets is to eliminate the price and margin discrepancy
between the markets. One major problem with this strategy is that it
adversely affects the products prestige image and brand value. Certain
brands are successful because of their snob and exclusive appeal and they
must be promoted as luxury articles that must be expensive.

Long term image reinforcement - HILTI is one of the leading manufacturers of
drilling devices in the world. It follows a global high price strategy based
on superior quality and direct distribution. Its products are more expensive
than those of all competitors wherever they are sold. Nevertheless, HILTI's
prices in Japan are only 55 percent of European prices over all its product
lines because of necessary adaptation to local price levels.

FINAL WORD

The response to the problems posed by the gray marketing has been varied.
While some manufacturers are simply absorbing profit losses to gray markets
as an acknowledged cost of doing business, others are taking more aggressive
stands, through privately funded fraud investigation, litigation and even
corporate guerrilla tactics. Despite the Supreme Court ruling in May 1991,
to legitimize gray markets in the United States, foreign manufacturers, US
companies manufacturing abroad, and authorized retailers have continued to
fight the practice (Klein 1991).

The gray market activities can create serious problems for the manufacturers
of the products involved if the practices are widespread enough to disrupt
the manufacturer's ability to manage their marketing channels (Levin 1985).
There is obviously no easy solution to the problems associated with the gray
marketing activities, since it is illegal for manufacturers to dictate
prices charged by their channel members. Manufacturers can exercise even
less control over the pricing practices of unauthorized dealers and
distributors. The authorized dealers insist that they should be able to
block imports of merchandise intended for foreign markets because of quality
differences of goods intended for their customers. Parallel importers, on
the other hand insist that they should be able to roam the world for best
buys. Gray marketers claim that the main beneficiaries of gray marketing are
consumers who benefit from lower prices, resellers, warranty and service
centers, and discount distributors.

For the US market, all US registered trade mark owners are protected under
the Tariff Act of 1930 and Section 42 of the Lanham Act. These laws are not
much help to curb the gray market activities. The US supreme court has ruled
that gray market importation is legal. Courts in other countries often take
the same position. Japanese judges repeatedly rule for gray market
importers. In E.C. countries, parallel imports cannot be prohibited. The
British Fair Trading Act allows wholesalers to sell to any retailers, who in
turn can buy from any wholesalers. Germany stimulates the practice by
rebating all import duties and local VAT for reexporters. Paris' Roissy
airport is popular with international brokers because of its duty-free
warehouse space for transshipments, which are not tariffed. The airport also
allows quick delivery because goods simply flow through without any
encumbering intermediate delivery.

The dilemma faced by the multinational marketers will not be resolved by
mere tactical response to the problem. The industry participants need to
make a strong commitment to identify and monitor the key indicators of gray
market activities. Some of the indicators for gray market opportunities are:
price differentials between countries, growing inventories, sharp changes in
exchange rates, and slowing foreign economies. Opportunity costs of gray
marketing need to be assessed accurately and regularly and shared with the
distributors, customers, and other stakeholders.

REFERENCES

Armstrong, Larry and William J. Holstein and Alice Z Cuneo:1988; Now Japan
is feeling the heat from the gray market," Business Week (March 14), 50-51.

Business Week, 1988, "A ruling that doesn't do discounters justice; (May
14), 145.

S. Tamer Cavusgil and Ed Sikora:1988, "How Multinationals Can Counter Gray
Market Imports, The Columbia Journal of World Business, Winter

New Roman, Times, serifturn can A
Draco - 16 Nov 2006 20:42 GMT
Yes, "Gray Market" cameras and other
goods do allow a lower price name brand
items for consumers. But if something goes
wrong with the item, well good luck. Most
"Gray Market" items do not have a warranty
that is any good in the USA. Several of the
major camera manufacters will not honor
a non-USA warranty and will tell you to
send it back to where you bought it or
pay for overseas shipping and be prepared
to wait. If you want it done under warranty.

Draco

Getting even isn't good enough.
Nicholas O. Lindan - 16 Nov 2006 22:10 GMT
> Yes, "Gray Market" cameras and other
> goods do allow a lower price name brand
> items for consumers. But if something goes
> wrong with the item, well good luck.

It is a simple matter of being 'self-insured':
if the camera is 33% less without a warranty
then figure if you throw less than 1/3rd of
your purchases into the trash because they
break you are still ahead buying gray market.

Look at the US/gray difference and figure the
odds of the product breaking and the cost to
repair.  Most failures happen in the first 30
days and if the vendor has a 30day/doa return
policy then the gray market risk is small: if
it weren't then there would not be a viable
gray market.

> Getting even isn't good enough.
But turning the other cheek is.

Signature

Nicholas O. Lindan, Cleveland, Ohio
Darkroom Automation: F-Stop Timers, Enlarging Meters
http://www.nolindan.com/da/index.htm
n o lindan at ix dot netcom dot com

Jerry L - 17 Nov 2006 14:02 GMT
Great legal decision ..... but in the 'real' world the outcome may not
be so keen.

Nikon USA, for one,  is not accepting 'Gray Market' equipment for
service _ even if you offer to pay for repairs.  So, if one goes out
and "saves" $35.00 on a Nikon digital SLR body with a Gray Market
purchase, the cost of 'air freight' to Japan (and back) for service or
repair will exceed $35.00.

So who wins what?
= = =
> > Yes, "Gray Market" cameras and other
> > goods do allow a lower price name brand
[quoted text clipped - 23 lines]
> http://www.nolindan.com/da/index.htm
> n o lindan at ix dot netcom dot com
jeremy - 17 Nov 2006 14:27 GMT
> Great legal decision ..... but in the 'real' world the outcome may not
> be so keen.

Nikon USA and other importers that decline to offer any services to buyers
of gray market goods are acting well within their legal rights under US
regulations.

The people that whine the most about not being able to demand "something for
nothing" from importers like Nikon USA are probably the least likely to be
worth much in terms of revenue to Nikon USA.  It's a classic case of the
Pareto Principle: 80% of the difficult situations come from only 20% of the
customer base.  Get rid of that 20% of the customers who demand the most,
and who contribute the least to sales revenue, and Nikon USA is better off.

Somebody that buys a camera and maybe 2 lenses, over a ten-year time span,
is not the kind of customer that has much impact on the bottom line.  The
gray market importer can have him, and the real Nikon importer will have
become better off for it.  Every business has some customers for whom only
price matters.  No amount of bending-over-backwards in terms of service and
hand-holding matters--if someone cuts the price by $5.00, those customers
bail.  These customers are typically the ones that grouse the most, who
demand the most and whose purchases are worth the least, in terms of
profitability.  So, in a strange way, Nikon USA might actually derive some
benefit by not having to deal with that segment of the market.
William Graham - 17 Nov 2006 22:23 GMT
> Great legal decision ..... but in the 'real' world the outcome may not
> be so keen.
[quoted text clipped - 6 lines]
>
> So who wins what?

But there are other alternatives than sending your stuff all the way back to
Japan.....I have a camera repair shop here in Portland that does great work
on all my Nikon stuff, and they don't care what the serial numbers are, or
where I bought the stuff. If you buy stuff on eBay, you have no way of
knowing yourself where it came from. Any decent repair shop will fix
whatever they can......
Father Kodak - 19 Nov 2006 06:26 GMT
>> Great legal decision ..... but in the 'real' world the outcome may not
>> be so keen.
[quoted text clipped - 9 lines]
>But there are other alternatives than sending your stuff all the way back to
>Japan.....I have a camera repair shop here in Portland that does great work

Bill,

Didn't you used to live in the SF Bay Area?

I think the real problem is that Nikon doesn't provide even parts to
independent repair shops under some circumstances.  I don't remember
the details, but basically if you have a problem with a recently
purchased gray market item, you're screwed.

If you sent Nikon a 30 year old camera or lens that you bought in
Japan, say, I have no idea what Nikon would do.

>on all my Nikon stuff, and they don't care what the serial numbers are, or
>where I bought the stuff. If you buy stuff on eBay, you have no way of
>knowing yourself where it came from. Any decent repair shop will fix
>whatever they can......

Father Kodak
William Graham - 19 Nov 2006 10:04 GMT
>>> Great legal decision ..... but in the 'real' world the outcome may not
>>> be so keen.
[quoted text clipped - 30 lines]
>
> Father Kodak

Yes....I lived & worked in the Bay area from 1952 to 1996, excluding a stint
in the Navy. But when I retired in '96, I moved up here to Northern Oregon,
where I had friends, and the houses were about 1/3 as expensive.
   The repair shop in SE Portland doesn't seem to have any trouble getting
parts....Perhaps they use serial numbers known to be non gray market, or,
what is more likely, Nikon doesn't bother with the orders of independent
repair facilities. After all, I could go into any camera store, ask to see a
piece of Nikon equipment, memorize its serial number, and write it down for
future reference if I needed a part for the one I own. IOW, its another
unenforceable law.....Sometimes you can read serial numbers from photographs
on eBay, or from equipment in store windows......I do notice, however, that
the new Nikkors have tiny serial numbers engraved in black on the sides of
their lenses at the front, instead of the old white numbers written on the
face next to the glass.....Maybe that's why they are doing this........
RsH - 19 Nov 2006 20:04 GMT
>If you sent Nikon a 30 year old camera or lens that you bought in
>Japan, say, I have no idea what Nikon would do.

I live in Toronto and took my Nikon F [purchased in 1960 in NYC, when
I lived in the U.S.] to Nikon Canada, which is located just outside
Toronto near the LBP International Airport. They cleaned it and
checked the timing, but could not do anything else. Reason - Nikon no
longer has ANY parts for a original Nikon F! It still works fine, and
has the Nikkor f1.2 58mm lens I originally got with it, and the
selenium light meter that couples on the top front, also still
working, after 46 years. So Nikon will do what they can, but do not
expect them to have parts on hand.

I have NO idea what the camera or lens are worth, today, but they
still perform perfectly...

RsH
Bob Hickey - 20 Nov 2006 01:43 GMT
> If you sent Nikon a 30 year old camera or lens that you bought in
> Japan, say, I have no idea what Nikon would do.
[quoted text clipped - 3 lines]
> >knowing yourself where it came from. Any decent repair shop will fix
> >whatever they can......
            > Father Kodak
There is a Nikon repair/warehouse in Melville NY which is about the size of
a hot rod shop. I believe that is the main repair facility for the US. I
used to pass it a couple of times a day and never saw anything happening
except security guards. One gets the feeling that they have no intention of
fixing anything they don't absolutely have to. Meanwhile there is , about
1/2 mi. east, a new Nikon U.S.A., 20? story tinted glass office building.
That's where the action is. If I were to buy a new Nikon something, I would
def. buy grey and if it broke, send it to Essex. The alternative is paying
Nikon USA for the repair before it broke, and then fighting it out to have
it fixed.      Bob Hickey
Nicholas O. Lindan - 20 Nov 2006 05:57 GMT
> a new Nikon U.S.A., 20? story tinted glass office building.
> That's where the action is.

And that's where your money goes if you buy a genuine USA model.

> Nikon repair/warehouse in Melville NY which is about the size of
> a hot rod shop. I believe that is the main repair facility for the US.'

And that is where you would hope your money is going to pay for the
warranty.

Anybody want to take a guess on the percentage of price over gray
market that goes to supporting warranty service: rent on gas station
divided by rent on office tower * 100?

Signature

Nicholas O. Lindan, Cleveland, Ohio
Darkroom Automation: F-Stop Timers, Enlarging Meters
http://www.nolindan.com/da/index.htm
n o lindan at ix dot netcom dot com

William Graham - 20 Nov 2006 07:10 GMT
>> If you sent Nikon a 30 year old camera or lens that you bought in
>> Japan, say, I have no idea what Nikon would do.
[quoted text clipped - 18 lines]
> Nikon USA for the repair before it broke, and then fighting it out to have
> it fixed.      Bob Hickey

Exactly.....Once people have your money in their pockets, there is no longer
any incentive for them to do anything for you.
Draco - 17 Nov 2006 14:59 GMT
> > Getting even isn't good enough.
> But turning the other cheek is.
>
> --
> Nicholas O. Lindan, Cleveland, Ohio

Nick, My tag line is not about revenge. It is about
doing better. If you start at zero or "even", then
go foward and do well going back to even isn't good.
Going backward or below "even" and then
fighting your way back to zero isn't good either. So
when you are getting to even it isn't as good as succeeding
and doing well. I try and do this every day. Sometimes
I succeed and other times I don't.
 Turning the other cheek is well and good. Until the
person who wrongs you continues. Then you kick
their butts.

Draco

Getting even isn't good enough.
Nicholas O. Lindan - 17 Nov 2006 15:47 GMT
>  Turning the other cheek is well and good. Until the
> person who wrongs you continues. Then you kick
> their butts.

Karma.

The Universe is _absolutely_ fair ... that's what gets
so many people really pissed off.

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Nicholas O. Lindan, Cleveland, Ohio
Darkroom Automation: F-Stop Timers, Enlarging Meters
http://www.nolindan.com/da/index.htm
n o lindan at ix dot netcom dot com

 
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