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Photo Forum / Digital Photography / Digital Photo / June 2005Don't buy from Kodak!
Bought a Kodak digital camera at Christmas time and a couple months ago I was taking pictures. I turned it off and a little while later I turned it on and then the lens cover would not open up and it would click a couple of times and then power off. I called Kodak and got a RMA number and shipped it off to a place they told me to ship it to called United Camera and Binocular Repair. After about a week I called to see what the status was on my camera and they said Kodak refused to cover the warrantee because it was dropped. It had impact damage on the cover. They said the case was cracked and the lens cover was damaged. I could not believe it. They want $142.22 to fix it. Believe me, that camera was not damaged when I shipped it and the way I packed it in bubble wrap, I can't believe it happened in shipment. Someone there damaged it and now Kodak won't stand good for it. The place wanted my credit card number to send it back to me. I'm not stupid enough to give them that since they already tried to rip me off. So now I don't have my camera and the warrantee is useless. Please beware if you buy from Kodak! I never will again! >Bought a Kodak digital camera at Christmas time and a couple months ago I >was taking pictures. [quoted text clipped - 13 lines] >warrantee is useless. Please beware if you buy from Kodak! I never will >again! They are using it out as a copout, the repair was more than they expect so they faulty accusing you that you dropped it, seen this comment before but I don't know what brand. Don't you have a Consumer protection outfit..? Greetings Strike, Sorry to hear about your experience. I am glad to check on your situation if you like. Please contact me directly with your name and address and I will follow through with you. Kodak has some very stringent policies and procedures for handling cameras and are not afraid to take care of any internal errors like those that you describe. In this case, United is a separate company but on contract to Kodak for servicing Kodak cameras, so I would think those policies would apply there. One of the actions kodak takes in such a situation is to photograph the damage they find and share it with you so you can see the reference. I am glad to look into your reference, and look forward to helping further if I can. I will report what I find in our records. Talk to you soon, Strike, Ron Baird Eastman Kodak Company > Bought a Kodak digital camera at Christmas time and a couple months ago I > was taking pictures. [quoted text clipped - 13 lines] > warrantee is useless. Please beware if you buy from Kodak! I never will > again! Hello NG, Ron is back again. I'm always delighted to listen to the words of this sweet talking man. About half a year ago he promised me help concerning a KODAK software problem. Nothing happened... Maybe he isn't real, only some kind of KODAK tranquilizer! Best regards Wolfgang > Greetings Strike, > [quoted text clipped - 47 lines] >> warrantee is useless. Please beware if you buy from Kodak! I never will >> again! Ron didn't do anything for me either. Only stuck up for his company and their lies. Oh well, I didn't really expect any help from him anyway. Look who he works for. > Hello NG, > [quoted text clipped - 65 lines] >>> warrantee is useless. Please beware if you buy from Kodak! I never will >>> again! Greetings Strike, I can appreciate your disappointment, Strike, and I will not share our correspondence here. I will note that I did take your issue to two different teams including our advocates - a team setup to help people that are not happy with the results of others reviews, i.e. repair. We did re-evaluate your camer and I understand your position that you were not the cause of the damage. I have many times seen damaged product from other customers, who were not aware that any damage had occured. I reviewed some scenarios with them that things like leaving a camera alone for a few minutes and having it dropped and replaced by someone - a stranger? - could damage it yet you would not be aware. Walking with a camera on a strap and it hitting something could be the culprit and again you may not be aware. An analogy might be an experience many people have had upon putting on a coat or a shirt only to find a tear in it and not know how it got there. Also, Kodak has no problem with any employee or contractor that drops or damages a camera in error. We will absorb the cost of it and either replace a camera or fix it for free. The people in our service groups do not get in trouble for such things, so there is no incentive to hide anything. I wish that I could have helped you further, Strike, by getting the service as requested, but for the reasons I shared with you, I couldn't. I do continue to offer my services, as noted, or help you in any other way I can. Let me know if you want me to follow through on anything else. Ron Baird Eastman Kodak Company > Ron didn't do anything for me either. Only stuck up for his company and > their lies. [quoted text clipped - 29 lines] > >> servicing Kodak cameras, so I would think those policies would apply > >> there. Greetings Wolfgang, The offer still stands, Wolfgang, I am not sure if you wrote to me as suggested but I do follow through. If you want to reiterate your situation I will make it a point to help you. There is a new version of EasyShare online now that you can download and install. Certainly after the fact, but a great program. Also, since you are in Germany, I may have sent your experience on to others to help. If you had let me know you did not get any information I would have contacted others. Look forward to helping if you want to reiterate your problem. If it is still about EasyShare, try the newest version first and let me know if you are successful. Best regards, and talk to you soon. Ron Baird Eastman Kodak Company Hello NG, > Ron is back again. > [quoted text clipped - 17 lines] > > some very stringent policies and procedures for handling cameras and are > > not Wow, now as a goodwill gesture they will send my damaged camera back to me without having to pay the $44.00 inspection fee. Real nice of them, huh? > Bought a Kodak digital camera at Christmas time and a couple months ago I > was taking pictures. [quoted text clipped - 13 lines] > now I don't have my camera and the warrantee is useless. Please beware if > you buy from Kodak! I never will again! My experience with Kodak was as follows: Bought a DC4800 camera a long time ago - it was when they were high-end, spent about $600 on it. The camera worked perfectly for just over 1 year. It started not focusing properly, even when the LCD screen appeared to have a focused image. I called Kodak and found I could get it fixed for $99 (I think that was the cost) out of warranty. Sent it to them, they returned it, it worked fine for 32 days and the problem returned. When I called they wanted another $99 to fix it again - I asked for a 1 year warranty on the repair and they said no. As it sits, I can't use it any more, been almost 2 years since, and I won't buy another Kodak camera again. I'm considering the Panasonic FZ-20 now....  Signature-- spam999free@rrohio.com remove 999 in order to email me Reconsider the Panasonic. I have no experience with their cameras but I have been burned good on 3 microwaves ovens, a couple of phones, an answering machine and a cassete deck for Panasonic. I think they needed to change their name to Denon they were so bad a few years back. I don't buy Panasonic anything anymore. > My experience with Kodak was as follows: > [quoted text clipped - 13 lines] > > I'm considering the Panasonic FZ-20 now.... Doesn't Kodak have a service centre in your area ( in USA ? ) where you could hand to them this *camera, & they acknowlege *'s good exterior condition ? Couldn't the shop you bought from receive *, & acknowledge *'s condition, then forward * to Kodak / United ? | they will send my damaged camera back to me | without having to pay the $44.00 inspection fee. Then get * back, [i] you can pry open *'s lens cover, put a plastic ring into cover if necessary, & use *. [ii] see whether any damage was added by United, if none then ask media to report this, & sue Kodak. > Doesn't Kodak have a service centre in your area ( in USA ? ) where you > could hand to them this *camera, & they acknowlege *'s good exterior > condition ? > Couldn't the shop you bought from receive *, & acknowledge *'s > condition, then forward * to Kodak / United ? > ----------------------------------------- I agree, this sounds like nothing more than a storm in a teacup. There's probably a little more to it... ------------------------------------------------------------ > | they will send my damaged camera back to me > | without having to pay the $44.00 inspection fee. [quoted text clipped - 3 lines] > [ii] see whether any damage was added by United, if none then ask media > to report this, & sue Kodak. >Then get * back, >[i] you can pry open *'s lens cover, put a plastic ring into cover if > necessary, & use *. >[ii] see whether any damage was added by United, if none then ask media > to report this, & sue Kodak. ================================ Notice that every place that the letters "is" should appear, an asterisk appears. Jack Back a few years ago I bought my then wife a kodak instant camera like polaroid had The US courts made them quit making it. It was a new camera and they wanted me to buy another of their units and only gave me a very small amount for my purchase . I did not take and have NOT bought anything from them since. It was still in warranty and I should have gotten most of my money in a refund. > Bought a Kodak digital camera at Christmas time and a couple months ago I > was taking pictures. [quoted text clipped - 13 lines] > now I don't have my camera and the warrantee is useless. Please beware if > you buy from Kodak! I never will again! Kodak was successfully litigated for patent infringement by Polaroid for an idea they told Polaroid would never sell. > Back a few years ago I bought my then wife a kodak instant camera like > polaroid had [quoted text clipped - 23 lines] > > now I don't have my camera and the warrantee is useless. Please beware if > > you buy from Kodak! I never will again! > Bought a Kodak digital camera at Christmas time and a couple months ago I > was taking pictures. [quoted text clipped - 13 lines] > now I don't have my camera and the warrantee is useless. Please beware if > you buy from Kodak! I never will again! Kodak aftersales is well known. I am amazed to see people like yourself still buying Kodak cameras. Kodak always prefessed to not be a camera company. They only produced a few "everyday cameras" to keep the market interested in their film. I seriously doubt they manufacture any cameras. They have always been more a chemical company. > > Bought a Kodak digital camera at Christmas time and a couple months ago I > > was taking pictures. [quoted text clipped - 16 lines] > Kodak aftersales is well known. > I am amazed to see people like yourself still buying Kodak cameras. > Kodak always prefessed to not be a camera company. They only produced a > few > "everyday cameras" to keep the market interested in their film. I > seriously > doubt they manufacture any cameras. They have always been more a chemical > company. another reason not to buy them That's sort of debatable, in that they did produce/sell a few legendary rangefinder models in the good old film days. >> Kodak always prefessed to not be a camera company. They only produced a >> few [quoted text clipped - 4 lines] > > another reason not to buy them I don't buy from Kodak anyway never had pure crap compared to the competition. > Bought a Kodak digital camera at Christmas time and a couple months ago I > was taking pictures. [quoted text clipped - 13 lines] > warrantee is useless. Please beware if you buy from Kodak! I never will > again! > Bought a Kodak digital camera at Christmas time and a couple months > ago I was taking pictures. [quoted text clipped - 14 lines] > and the warrantee is useless. Please beware if you buy from Kodak! I > never will again! I have a Kodak too, it's been starting to act crappy though it is 2 and a half years old. However, my sis got a new Kodak for this past Christmas and the POS isn't working well. I don't think I'd buy a Kodak again. Which begs the question, which cameras do the people in this group actually think are good brands? -- >I have a Kodak too, it's been starting to act crappy though it is 2 and a >half years old. However, my sis got a new Kodak for this past Christmas and >the POS isn't working well. I don't think I'd buy a Kodak again. Which begs >the question, which cameras do the people in this group actually think are >good brands? I've only had experience with 2 different brands: Kodak and Sony. Sony has done well for me and out of the last few I've had only one died (zoom and autofocus quit after 3 years) The Kodak camera I have (DX6340) was working fine until when it was a little over 18 months old the len shutter sometimes didn't open. I think dirt or something got into the shutter mechansim. SignatureWhen you hear the toilet flush, and hear the words "uh oh", it's already too late. - by anonymous Mother in Austin, TX To reply, replace digi.mon with phreaker.net Canon, Nikon, Minolta, Pentax and Sony you can't go wrong. I have either owned or used many cameras from the above manufacturers they are all of excellent quality. > >I have a Kodak too, it's been starting to act crappy though it is 2 and a > >half years old. However, my sis got a new Kodak for this past Christmas and [quoted text clipped - 9 lines] > little over 18 months old the len shutter sometimes didn't open. I > think dirt or something got into the shutter mechansim. I bought my wife a Kodak 35mm automatic Camera, many years ago. It is still working today and taking great pictures... It came with a 9v power pack, ( as opposed to batteries ) which lasted forever./ Eventually when it did die, I contacted Kodak as I couldn't find a replacement, & they very generously sent me a free replacement...They certainly didn't have to... More recently I bought my first digital Camera. A kodak DX 3600. I had no problems what so ever with it, other than the fact the Dock is useless and unnecessary. I tossed that and used a card reader... I later sold the DX 3600 and bought the DX 6490, a beaut... with the 10 x zoom. and again, no problems... The only thing I would like them to change is the jpeg compression rate. I think it is a bit much... I think what I'm saying here is, you are going to have problems with any major brand, not just Kodak... My next choice will be Canon though, pretty hard to beat... > Canon, Nikon, Minolta, Pentax and Sony you can't go wrong. I have either > owned or used many cameras from the above manufacturers they are all of > excellent quality. You must of been the lucky one. > I bought my wife a Kodak 35mm automatic Camera, many years ago. It is > still working today and taking great pictures... [quoted text clipped - 15 lines] >> owned or used many cameras from the above manufacturers they are all of >> excellent quality. I should add also that I first bought the Canon S1 10x zoom and found it altogether too complicated to use...so returned it. That is a factor that you have to consider. My Kodak DX 6490 on the other hand is so much more user friendly and easier to use... > You must of been the lucky one. > [quoted text clipped - 17 lines] >>> owned or used many cameras from the above manufacturers they are all of >>> excellent quality. Just hope it don't break and you have to send it in for repair. It will probably end up in worse shape than it was when you sent it. > I should add also that I first bought the Canon S1 10x zoom and found > it altogether too complicated to use...so returned it. [quoted text clipped - 23 lines] >>>> owned or used many cameras from the above manufacturers they are all of >>>> excellent quality. > Just hope it don't break and you have to send it in for repair. > It will probably end up in worse shape than it was when you sent it. If by that you mean Kodak has a "Strike" against it, your point was made long ago. I bought an Olympus 5050 when they first came out so as you can imagine, I have entirely too much money in it but it takes great pictures. Just a little short on optical zoom. Glenn > I have a Kodak too, it's been starting to act crappy though it is 2 and a > half years old. However, my sis got a new Kodak for this past Christmas and [quoted text clipped - 3 lines] > > -- |
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